topic Re: PPTP VPN in Broadband

PPTP VPN

PaulUrq — Fri, 10 Mar 2023 08:10:22 GMT

Hi,

I am trying to connect to a PPTP VPN to allow me to work from home but it would seem this is blocked by Talktalk, can any9ne help?

Thanks

Paul

Re: PPTP VPN

Chris-TalkTalk — Fri, 10 Mar 2023 08:13:20 GMT

Hi Paul,

What happens when you try to connect to the VPN, do you get an error message? Has it ever worked?

Chris

Re: PPTP VPN

PaulUrq — Fri, 10 Mar 2023 08:17:07 GMT

Hi Chris,

The message is:

'Can't connect to VPN.

The VPN connection between your computer and the VPN server could not be completed. The most common cause for this failure is that at least one internet device between your computer and the VPN server is not configured to allow Generic Routing Encapsulation (GRE) protocol packets. If the problem persists contact your network administrator or ISP.'

Thanks

Paul

Re: PPTP VPN

Chris-TalkTalk — Fri, 10 Mar 2023 08:18:46 GMT

OK thanks, has it worked in the past?

Chris

Re: PPTP VPN

PaulUrq — Fri, 10 Mar 2023 08:19:50 GMT

No, I haven't managed to connect before.

Re: PPTP VPN

Chris-TalkTalk — Fri, 10 Mar 2023 08:20:34 GMT

OK, which router do you have?

Re: PPTP VPN

PaulUrq — Fri, 10 Mar 2023 08:21:16 GMT

Its the talktalk hub

Re: PPTP VPN

Chris-TalkTalk — Fri, 10 Mar 2023 08:22:41 GMT

The Sagemcom?

Re: PPTP VPN

PaulUrq — Fri, 10 Mar 2023 08:28:53 GMT

Yes

Re: PPTP VPN

Chris-TalkTalk — Fri, 10 Mar 2023 08:32:11 GMT

OK thanks. Can you update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: PPTP VPN

PaulUrq — Fri, 10 Mar 2023 08:40:21 GMT

Hi Chris, this has now been done

Thanks

Re: PPTP VPN

Chris-TalkTalk — Fri, 10 Mar 2023 08:41:57 GMT

OK thanks, just leave this with me for a minute and I'll get back to you

Re: PPTP VPN

Chris-TalkTalk — Fri, 10 Mar 2023 08:49:22 GMT

I think we are going to need to update your router's firmware. Unfortunately we are experiencing some problems at the moment with firmware updates but we can give it a try now if you like?

Chris

Re: PPTP VPN

PaulUrq — Fri, 10 Mar 2023 08:50:17 GMT

Yes that would be good thanks

Re: PPTP VPN

Chris-TalkTalk — Fri, 10 Mar 2023 08:56:48 GMT

OK, I'll start the update now, please don't switch off your router

Chris

Re: PPTP VPN

Chris-TalkTalk — Fri, 10 Mar 2023 08:59:10 GMT

The update is failing which is what I expected really. I'll give it 10 minutes and try again

Chris

Re: PPTP VPN

PaulUrq — Fri, 10 Mar 2023 09:09:36 GMT

Thanks Chris

Re: PPTP VPN

Chris-TalkTalk — Fri, 10 Mar 2023 09:16:53 GMT

No problem. I've tried again but it's still not working. I'll pass it to our products team to see if they can do anything

Chris

Re: PPTP VPN

PaulUrq — Fri, 10 Mar 2023 11:07:07 GMT

Thanks Chris, do you have any indication of time frames for the products team?

Thanks

Re: PPTP VPN

Chris-TalkTalk — Fri, 10 Mar 2023 11:48:39 GMT

I'm sorry I don't. I'll let you know when they get back to me

Chris