topic Internet down in Broadband

Internet down

wezace — Fri, 10 Mar 2023 23:24:53 GMT

Internet down spent 8 hour's over phone and chat all diagnostics done and tests in the end sent a new router out. router came and still no internet constant flashing orange on router on fibre box all green

Re: Internet down

Gliwmaeden2 — Sat, 11 Mar 2023 09:22:55 GMT

There are no Talktalk staff on here at weekends for support, sadly, @wezace.

You'll need to persevere with Chat / phone support if you have the means to get through to them.

If you need further help on here next week, ensure your community profile is complete.

Go via your avatar/name; settings; Personal Information. SAVE CHANGES.

Re: Internet down

Anonymous — Mon, 13 Mar 2023 07:06:57 GMT

Hello,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks