topic Re: Talktalk not connecting to work VPN in Broadband

Talktalk not connecting to work VPN

Mohammed9 — Tue, 07 Mar 2023 14:58:21 GMT

Im starting to work from home from next week.

Today I received my home working PC from my employer but my internet doesn't connect to my work VPN.

The VPN connections is important, I can't do any work without it.

I have a Huawei TalkTalk Router.

I have no internet issues and my Ethernet cable for my work pc works too.

I spoke to my employer and it seems like the internet service provider has an issue with the VPN connection.

I need this issue solved as soon as possible.

What can I do?

Re: Talktalk not connecting to work VPN

KeithFrench — Tue, 07 Mar 2023 15:01:40 GMT

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first. Please try to avoid posting on here until TalkTalk has responded to you, otherwise, this will just put you further down the queue.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: Talktalk not connecting to work VPN

Chris-TalkTalk — Tue, 07 Mar 2023 15:03:38 GMT

Hi Mohammed9,

Which Huawei router do you have? What happens when you try to connect to the VPN, do you get an error message?

Chris

Re: Talktalk not connecting to work VPN

Mohammed9 — Tue, 07 Mar 2023 15:20:36 GMT

I have Huawei HG633

hardware version: H.1.01

It just says I was not able to connect to the VPN server .

Re: Talktalk not connecting to work VPN

Chris-TalkTalk — Tue, 07 Mar 2023 15:23:49 GMT

OK thanks. I can send another router out to test with, would you like me to arrange this?

Chris

Re: Talktalk not connecting to work VPN

Anonymous — Wed, 08 Mar 2023 07:08:39 GMT

Morning,

Would you like us to send a replacement router for testing purposes?

Thanks

Re: Talktalk not connecting to work VPN

Mohammed9 — Wed, 08 Mar 2023 11:27:16 GMT

Sure,

how long will it take to arrive?

I need it as soon as possible.

Re: Talktalk not connecting to work VPN

Debbie-TalkTalk — Wed, 08 Mar 2023 11:41:19 GMT

Hi Mohammed9

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

Re: Talktalk not connecting to work VPN

Debbie-TalkTalk — Mon, 13 Mar 2023 14:34:34 GMT

Hi Mohammed9

Have you received the replacement router?

Re: Talktalk not connecting to work VPN

Mohammed9 — Mon, 13 Mar 2023 15:45:49 GMT

Hi,

yes, I did.

Before I actually received the replacement router, I was able to fix the vpn connection.

The issue was actually the Ethernet cable, it wasn’t the router or my work vpn.

One end of the Ethernet cable was broken, which I did not notice at first. But I got a new cable and the vpn works .

Re: Talktalk not connecting to work VPN

Anonymous — Tue, 14 Mar 2023 06:37:02 GMT

Morning,

Thanks for the update and I'm glad to hear this. I'm just sending you a short survey via a PM.

Thanks