topic Re: Does TalkTalk think there are issues in York or not? in Broadband

Does TalkTalk think there are issues in York or not?

HonestlyJustTiredOfThis — Mon, 13 Mar 2023 14:59:26 GMT

Two simple objective non-bespoke questions:

1) Is TalkTalk aware of any network issues/active faults in the York area?

2) And if so; where can I actually follow progress to understand what is going on?

Incorrect answers:
- Run a connection test via the My Connection page (the dashboard is broken, and support after 2 contacts and 1 engineer visit still communicates zero information)
- Check the Service Status dashboard (also communicates zero information and is useless because TalkTalk do not show historical events, and dont even put all events on there)

Re: Does TalkTalk think there are issues in York or not?

Chris-TalkTalk — Mon, 13 Mar 2023 15:38:55 GMT

Hi,

Could you give a bit of information about the problems that you are experiencing

Do you have our UFO service?

Chris

Re: Does TalkTalk think there are issues in York or not?

HonestlyJustTiredOfThis — Mon, 13 Mar 2023 15:47:12 GMT

No.

I have two simple objective non-bespoke questions:

1) Is TalkTalk aware of any network issues/active faults in the York area?

2) And if so; where can I actually follow progress to understand what is going on?

Re: Does TalkTalk think there are issues in York or not?

Anonymous — Tue, 14 Mar 2023 06:52:55 GMT

Morning,

I'm sorry for the delay. I'm not aware of a specific issue. I've run a test on the line now which is clear. Can I just confirm what specific issues you are experiencing with the connection at the moment? Is this related to the stability of the connection?

Thanks

Re: Does TalkTalk think there are issues in York or not?

HonestlyJustTiredOfThis — Tue, 14 Mar 2023 15:55:36 GMT

"I'm not aware of a specific issue" is all I am looking for thanks.