topic Re: broken router in Broadband

broken router

keith94darklord! — Mon, 13 Mar 2023 12:35:02 GMT

Hi On Sunday I lost my internet connection, router flashing amber , tried turning off,reset and everything else nothing worked so phoned this morning for over an hour, line checked all fine so has organised an engineer , having read the forums all say its the router so borrowed my brothers and the internet works fine. why cant I just get a new router with out the engineer? Thanks

Any Help gratefully received

Re: broken router

Chris-TalkTalk — Mon, 13 Mar 2023 12:45:23 GMT

Hi Keith,

Did you try resetting the router to factory default settings?

Chris

Re: broken router

keith94darklord! — Mon, 13 Mar 2023 13:00:27 GMT

Hi Yes tried everything have swapped my router for my brothers and its all works fine

Re: broken router

Chris-TalkTalk — Mon, 13 Mar 2023 14:23:34 GMT

OK thanks. I can send another router to test with, would you like me to arrange this?

Chris

Re: broken router

keith94darklord! — Mon, 13 Mar 2023 17:17:37 GMT

Hi Chris that would be great thank you. Cheers Keith

Re: broken router

Debbie-TalkTalk — Tue, 14 Mar 2023 07:11:05 GMT

Hi Keith

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

Re: broken router

keith94darklord! — Tue, 14 Mar 2023 09:53:27 GMT

Thank you Debbie and Chris so much better dealing you guys always get the job done, Thanks again

Re: broken router

Debbie-TalkTalk — Tue, 14 Mar 2023 09:52:58 GMT

Hi Keith

No problem 🙂

Please let us know how you get on.

Thanks

Debbie

Re: broken router

keith94darklord! — Wed, 15 Mar 2023 08:44:33 GMT

Morning Debbie

Yesterday On my account it had router delivery pending, today there is nothing on my account can you tell me please if the router is still coming? Many Thanks Keith

Re: broken router

Chris-TalkTalk — Wed, 15 Mar 2023 09:02:13 GMT

Hi Keith,

The router has been dispatched, you should receive it either today or tomorrow

Chris

Re: broken router

keith94darklord! — Wed, 15 Mar 2023 09:35:50 GMT

Hi Chris

I have got an engineer coming out tomorrow between 3 pm and 6 pm because originally I phoned the call center to explain that the router had broken but they would not believe me so after over an hour on the phone doing line tests and checks this is the only thing they would do. At the moment I am still using my brothers router and everything has been OK for the last 48 hours. As you and Deddie have sorted a new router do you think I should cancel the engineer as I don't believe he will be needed and I may be charged?

Many Thanks for all your help

Keith

Re: broken router

Chris-TalkTalk — Wed, 15 Mar 2023 10:08:13 GMT

Hi Keith,

If it's working OK with the other router then it's probably safe to cancel the engineer visit but it's up to you. If you'd like me to cancel the engineer visit just let me know and I'll confirm some details with you

Chris

Re: broken router

keith94darklord! — Wed, 15 Mar 2023 10:42:40 GMT

Hi Chris

The router has just this minute turned up, connected and up and running all working OK. So if you could cancel the engineer pleasethat would be great.

Cheers Keith

Brother can have his back when he comes back from being away LOL

Can I ask a quick question please is the new tv box better than the old one and if I wanted to swap would I have to buy it? Thanks

Re: broken router

Chris-TalkTalk — Wed, 15 Mar 2023 10:48:11 GMT

OK Keith, I've sent you a PM to confirm some details then I'll cancel the engineer

Chris

Re: broken router

keith94darklord! — Wed, 15 Mar 2023 11:14:18 GMT

I do not have a phone password

Re: broken router

Chris-TalkTalk — Wed, 15 Mar 2023 11:23:46 GMT

If you don't have a password you can either set one up or choose the I don't have a password option and provide the alternative information requested

Chris

Re: broken router

keith94darklord! — Wed, 15 Mar 2023 12:20:56 GMT

OK Chris all done thanks for patience.😁

Re: broken router

keith94darklord! — Wed, 15 Mar 2023 12:22:13 GMT

Hi Could you please let me know when the engineer has been cancelled Thanks

Re: broken router

Chris-TalkTalk — Wed, 15 Mar 2023 12:53:04 GMT

I'll cancel it now

Thanks

Chris

Re: broken router

Chris-TalkTalk — Wed, 15 Mar 2023 12:59:32 GMT

OK, I've cancelled the appointment, please let us know if you experience any further problems

Chris