topic Re: SAGECOM FAST 5364 SUPERHUB - PORT FORWARDING ISSUE in Broadband

SAGECOM FAST 5364 SUPERHUB - PORT FORWARDING ISSUE

katblue2022 — Mon, 13 Mar 2023 17:37:24 GMT

Hello hope you can help i have recently recieved a new router and have set it up the same as my last. The problem am having is that i can not set up a port forward which is needed to access some stuff within my house like cameras and such.

Is this an issue with firmware as i had no issue doing it with my old router which was the same type

any help would be much apreciated

Re: SAGECOM FAST 5364 SUPERHUB - PORT FORWARDING ISSUE

Anonymous — Tue, 14 Mar 2023 06:59:29 GMT

Morning,

@KeithFrench - would you be able to offer any assistance please?

Thanks

Re: SAGECOM FAST 5364 SUPERHUB - PORT FORWARDING ISSUE

KeithFrench — Tue, 14 Mar 2023 12:52:34 GMT

Hi @katblue2022

@Anonymous has asked me to help you. Please can you give me details of which TCP or UDP ports you wish to forward?

Re: SAGECOM FAST 5364 SUPERHUB - PORT FORWARDING ISSUE

katblue2022 — Tue, 14 Mar 2023 14:46:48 GMT

Well that is the problem it wont let me forward any ports have tried 80 and 443 for my personal next cloud.

as well as 27015 udp and tcp for steam for some multi player games i play

Re: SAGECOM FAST 5364 SUPERHUB - PORT FORWARDING ISSUE

KeithFrench — Tue, 14 Mar 2023 14:49:22 GMT

Do you get any error messages?

Re: SAGECOM FAST 5364 SUPERHUB - PORT FORWARDING ISSUE

katblue2022 — Tue, 14 Mar 2023 14:51:13 GMT

Operation could not complete, something wrong happened.

is the message i get ever time i try to add a port forward

Re: SAGECOM FAST 5364 SUPERHUB - PORT FORWARDING ISSUE

KeithFrench — Tue, 14 Mar 2023 14:54:45 GMT

That is a known issue with the last two firmware releases & hardware version 3.00. This is currently under investigation. It is not a problem with V4.00 hardware.

Re: SAGECOM FAST 5364 SUPERHUB - PORT FORWARDING ISSUE

katblue2022 — Tue, 14 Mar 2023 14:56:11 GMT

I though as much so is there anything that can be done or do i have to wait for another firmware update. as the last update on my old router bricked it.

kinds regards

Re: SAGECOM FAST 5364 SUPERHUB - PORT FORWARDING ISSUE

KeithFrench — Tue, 14 Mar 2023 14:58:22 GMT

It is a case of waiting for the next firmware release or asking TalkTalk to replace it for a 5364 running V4 hardware.

Re: SAGECOM FAST 5364 SUPERHUB - PORT FORWARDING ISSUE

katblue2022 — Tue, 14 Mar 2023 15:15:32 GMT

Thanks for that they probably wont as i just got this router with v3 hardware as a replacement for the last one that got briocked due to a bad firmware flash.

will just have to wait i gues

thanks for all your help

Re: SAGECOM FAST 5364 SUPERHUB - PORT FORWARDING ISSUE

KeithFrench — Tue, 14 Mar 2023 15:16:24 GMT

I'll ask for you.

Re: SAGECOM FAST 5364 SUPERHUB - PORT FORWARDING ISSUE

katblue2022 — Tue, 14 Mar 2023 15:22:57 GMT

thank you so much all your help has been most appreciated Keith you are a credit to the community

thank you so much

Re: SAGECOM FAST 5364 SUPERHUB - PORT FORWARDING ISSUE

KeithFrench — Tue, 14 Mar 2023 15:26:28 GMT

I do my best, over to TT now.

Re: SAGECOM FAST 5364 SUPERHUB - PORT FORWARDING ISSUE

Debbie-TalkTalk — Wed, 15 Mar 2023 07:22:00 GMT

Hi katblue2022

I'm really sorry but it wont let me send the different router.

Our Devices Team have assured me that they are working to fix the issue with the firmware updates and new firmware is coming very soon.

We should have further updates by the end of the week.

Re: SAGECOM FAST 5364 SUPERHUB - PORT FORWARDING ISSUE

Debbie-TalkTalk — Fri, 17 Mar 2023 11:47:09 GMT

Hi katblue2022

Our Devices Team have advised that updates on the firmware should now be available within the next 2 weeks.

We are currently still experiencing issues updating the router firmware.

Thanks

Re: SAGECOM FAST 5364 SUPERHUB - PORT FORWARDING ISSUE

Debbie-TalkTalk — Wed, 22 Mar 2023 10:25:47 GMT

Hi katblue2022

Your router firmware has now updated to version 158.

Thanks

Debbie

Re: SAGECOM FAST 5364 SUPERHUB - PORT FORWARDING ISSUE

katblue2022 — Wed, 22 Mar 2023 14:00:16 GMT

Thank you for letting me know about the firmware update.. I can see the router has been updated in the past 12 hours yet the port forwarding still isnt working for me was there something else i needed to do?

Kind Regards

Re: SAGECOM FAST 5364 SUPERHUB - PORT FORWARDING ISSUE

Debbie-TalkTalk — Wed, 22 Mar 2023 14:02:42 GMT

Hi katblue2022

Apologies for this.

@KeithFrench Could you help again please Keith?

Re: SAGECOM FAST 5364 SUPERHUB - PORT FORWARDING ISSUE

KeithFrench — Wed, 22 Mar 2023 14:56:36 GMT

Hi @katblue2022

What firmware version do you now have on the router?

Re: SAGECOM FAST 5364 SUPERHUB - PORT FORWARDING ISSUE

Debbie-TalkTalk — Wed, 22 Mar 2023 15:00:08 GMT

Hi Keith

The router firmware has now updated to version 158.