topic Re: No wifi in Broadband

No wifi

TheDodo — Mon, 13 Mar 2023 21:43:39 GMT

Hi there - I’ve just got home and I’ve got no wifi. Has anyone else lost connection in SE London - Sydenham/Forest Hill area? Just trying to asses if it’s just me or a wider problem. Thank you.

Re: No wifi

Skynet_TX — Mon, 13 Mar 2023 22:11:59 GMT

Hi @TheDodo,

What are the light(s) showing on the router ?

It would be worth going to the Service Centre to ‘run a connection test’ on your line, this will indicate if there is currently a fault affecting your service. You can also access this from the ‘My Account’ site.

Also, if you have a landline phone can you check to see if that is working normally (i.e. you have a clear dial tone and no noise on the line).

The TalkTalk Support Team on this community will be able to help, they will hopefully be able to respond to this post tomorrow.

Re: No wifi

TheDodo — Mon, 13 Mar 2023 22:30:21 GMT

Thank you for your message @Skynet_TX

The light is red and I’ve done a connectivity check. Sadly it seems to be a problem between the exchange and my property. Talk Talk say they’ll dispatch an engineer soon.

Hopefully soon means hours rather than days.

Re: No wifi

martswain — Tue, 14 Mar 2023 06:26:07 GMT

@TheDodo normal response times for domestic faults is up to 72 hours, good luck !

Re: No wifi

Anonymous — Tue, 14 Mar 2023 07:02:00 GMT

Morning,

I'm sorry to hear this and thanks for the update.

Thanks

Re: No wifi

TheDodo — Tue, 14 Mar 2023 18:11:26 GMT

Hello Michelle

I’ve just booked an engineer, so hopefully all will be sorted soon.

However just to check - I’ve received an SMS pretending to be from TalkTalk from a dodgy looking non-branded phone number (+447378905544). They were asking for account info.

I assume it’s phishing? Just wanted to flag.

Re: No wifi

martswain — Tue, 14 Mar 2023 19:22:17 GMT

Pretty sure that's a genuine TT or Openreach number.

Re: No wifi

TheDodo — Tue, 14 Mar 2023 21:45:40 GMT

Oh, that’s good to know for the future @martswain Thank you.

I found it strange because O2 SMS for example is always branded O2UK.

Re: No wifi

Debbie-TalkTalk — Wed, 15 Mar 2023 06:30:30 GMT

Hi TheDodo

Please let us know how you get on following the engineer visit.

Thanks

Debbie

Re: No wifi

Debbie-TalkTalk — Mon, 20 Mar 2023 10:13:42 GMT

Hi TheDodo

How are you getting on following the engineer visit?