topic Re: Request from TalkTalk to book engineer in Broadband

Request from TalkTalk to book engineer

csqwared — Tue, 14 Mar 2023 12:58:46 GMT

Over the past two to three weeks I have had problems with connection dropping out intermittently, off for between 15mins and couple of hours. I initially tried re-setting router but problem persisted. I did a line test and Fault Tracker advised there was a fault (ref no REP-12631650) and TalkTalk are working on it.

I have now received a text and email that a fault has been found and that I need to make an appointment for an Openreach engineer to visit because:

"we've discovered a fault in your area and need to send an engineer to your home to fix it"

The message gave a link to book the visit (talktalk.co.uk/bookengineer). I've not tried this link as I am suspicious of the message as the number seems to be related to some kind of scam.

Can anybody advise please?

Thanks

Carl

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Re: Request from TalkTalk to book engineer

Chris-TalkTalk — Tue, 14 Mar 2023 13:13:35 GMT

Hi Carl,

I can confirm that repair reference is correct and the fault ticket is showing that an engineer appointment is required

We can arrange the engineer visit for you if you prefer - we just need to confirm some details with you first

Chris

Re: Request from TalkTalk to book engineer

csqwared — Tue, 14 Mar 2023 13:16:12 GMT

Thanks for the quick response. What details do you require and could you enlighten me on problem?

Thanks

Carl

Re: Request from TalkTalk to book engineer

csqwared — Tue, 14 Mar 2023 13:18:17 GMT

Thanks for the quick response. Can't see in MyAccount how to book engineer so any help appreciated. What details do you need and could you enlighten me on problem?

Thanks

Carl

Re: Request from TalkTalk to book engineer

Chris-TalkTalk — Tue, 14 Mar 2023 13:21:54 GMT

The line test is showing a possible line fault, is your router currently connected to the test socket if you have one - Your guide to main phone sockets - TalkTalk Help & Support

Chris

Re: Request from TalkTalk to book engineer

csqwared — Tue, 14 Mar 2023 13:27:52 GMT

Hi Chris

Microfilter is connected into the test socket of incoming phone line

Re: Request from TalkTalk to book engineer

csqwared — Tue, 14 Mar 2023 13:28:24 GMT

Is now connected - wasn't before.

Re: Request from TalkTalk to book engineer

Chris-TalkTalk — Tue, 14 Mar 2023 13:33:30 GMT

OK thanks, do you just have the one telephone socket or do you also have extension socket(s)?

Chris

Re: Request from TalkTalk to book engineer

csqwared — Tue, 14 Mar 2023 13:37:02 GMT

Have to go out now for a while so no immediate response to any replies.

Thanks

Carl

Re: Request from TalkTalk to book engineer

Chris-TalkTalk — Tue, 14 Mar 2023 13:48:29 GMT

OK, no problem

Chris

Re: Request from TalkTalk to book engineer

csqwared — Tue, 14 Mar 2023 15:24:35 GMT

Back in now and ready to respond to anything further you might have.😀

Carl

Re: Request from TalkTalk to book engineer

csqwared — Tue, 14 Mar 2023 15:27:13 GMT

Just one telephone socket - sorry, missed that question.

Re: Request from TalkTalk to book engineer

Chris-TalkTalk — Tue, 14 Mar 2023 15:32:43 GMT

No problem. Do you just have the router connected or do you have other devices too?

Chris

Re: Request from TalkTalk to book engineer

csqwared — Tue, 14 Mar 2023 15:34:02 GMT

Just the router

Carl

Re: Request from TalkTalk to book engineer

Chris-TalkTalk — Tue, 14 Mar 2023 15:37:54 GMT

Do you have access to a telephone that you can test with, just to check for a dial tone and noise on the line?

Chris

Re: Request from TalkTalk to book engineer

csqwared — Tue, 14 Mar 2023 15:39:18 GMT

Yes, I'll give it a try now.

Re: Request from TalkTalk to book engineer

csqwared — Tue, 14 Mar 2023 15:41:40 GMT

Yes. Have a dial tone and phone rings out and receives OK.

Carl

Re: Request from TalkTalk to book engineer

Chris-TalkTalk — Wed, 15 Mar 2023 07:01:10 GMT

Thanks for trying that Carl, did you notice if there was any noise on the line or was it clear?

Chris

Re: Request from TalkTalk to book engineer

csqwared — Wed, 15 Mar 2023 07:58:11 GMT

No noise on line, good clear signal.

Carl

Re: Request from TalkTalk to book engineer

Chris-TalkTalk — Wed, 15 Mar 2023 08:37:13 GMT

OK thanks. How was your broadband service last night?

Chris