topic Re: wifi router in Broadband

wifi router

maggsrhinwood29 — Sun, 12 Mar 2023 23:05:30 GMT

my wifi router is playing up cannot connect to websites on my phone is this just me or is anyone else having this issue #DG8041W-2.T5

Re: wifi router

ferguson — Sun, 12 Mar 2023 23:36:05 GMT

There are a whole host of reasons why this might happen. If you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

Re: wifi router

Debbie-TalkTalk — Mon, 13 Mar 2023 06:43:51 GMT

Hi maggsrhinwood29

I'm sorry to hear this.

Please can you power down your router for a full 30 minutes and then retest?

If you are still experiencing this issue then please can you log into My Account and check to see if HomeSafe/KidsSafe has been switched on.

Thanks

Debbie

Re: wifi router

Debbie-TalkTalk — Fri, 17 Mar 2023 07:14:20 GMT

Hi maggsrhinwood29

How are you getting on?