No Broadband Service since 4th March 2023!!!

Wendal911 — Fri, 17 Mar 2023 08:15:22 GMT

Nearly 2 weeks since my account was restricted due to a missed direct debit. I paid online the very same day to receive a message that it could take up to 48hrs for restrictions to be removed. After many calls to Customer service, Tech support & collections dept. all telling me restrictions had been removed... I am now told there is a "Bar" on their network and they don't know what to do about it!? No timeframe given, no daily updates. I keep reporting as a fault only for it to disappear 2 days later, and have to report it again. Now it turns out their fault reporting system is not available? 😞 I have now begun process of leaving this incompetent company & i am moving over to BT on 24th March, which cannot come soon enough. Having been with TT for over 6 years, i would expect better customer service from them. I cannot help but feel that Talk Talk will not bother to reconnect us due to leaving in a week, this I find very upsetting! Good bye Talk Talk, I know I will never hear from you again!!!

Re: No Broadband Service since 4th March 2023!!!

Arne-TalkTalk — Tue, 28 Mar 2023 08:51:07 GMT

Hi @Wendal911

Thanks for your post

I can look into this but first, can you please update your community profile to include:

Name

Telephone number or account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regards

topic No Broadband Service since 4th March 2023!!! in Broadband

No Broadband Service since 4th March 2023!!!

Re: No Broadband Service since 4th March 2023!!!