topic FAST5364 WiFi hub software updates in Broadband

FAST5364 WiFi hub software updates

inHen — Fri, 17 Mar 2023 10:41:43 GMT

Can someone please check if my firmware is up to date?

I have SG4K100136

I’m getting full upload speeds but download is dropping off to 0.07mbps

According to the fault report I got the problem is fixed but I still can’t use broadband.

Karl-TalkTalk — Fri, 17 Mar 2023 10:46:27 GMT

There is a later version of Firmware, however there will be a delay to update the firmware due to maintenance across the server platform.

The current firmware you have however should not cause speed issues.

can you add your home phone number or account number to your 'Community Profile' so we can look at your connection.

Thanks

Karl.

inHen — Fri, 17 Mar 2023 10:53:16 GMT

Done

inHen — Fri, 17 Mar 2023 10:58:35 GMT

I have added my home phone number to my profile thanks Karl

Karl-TalkTalk — Fri, 17 Mar 2023 11:20:34 GMT

There is an outage affecting your line.

You can check for updates here :

Our teams are looking into this currently.

Thanks

Karl.