topic Re: Seriously annoyed with your support. Why is it so hard to replace a faulyt router? in Broadband

Seriously annoyed with your support. Why is it so hard to replace a faulyt router?

ShadyBliss — Fri, 17 Mar 2023 21:39:34 GMT

I have been trying to convince your support for a new router for the past 3 days.

This has happened to me in the past and new router was sent out. Everything was fine. But now. It has started happening again, the router crashes and turns off for a while and internet is restored some time later. But your support are just making me answer the same questions and same tests OVER and OVER again.

Please for the love of god, someone sort me out a replacement router before I flip my s**t.

For reference, this is the same issue 2 years ago; https://community.talktalk.co.uk/t5/Broadband/Router-drops-connection-nearly-every-day-around-same-time/m-p/2722511#M807850

Re: Seriously annoyed with your support. Why is it so hard to replace a faulyt router?

ShadyBliss — Fri, 17 Mar 2023 21:41:30 GMT

@Ady-TalkTalk

You helped me out last time buddy. Please save me again.

Re: Seriously annoyed with your support. Why is it so hard to replace a faulyt router?

Skynet_TX — Fri, 17 Mar 2023 22:47:10 GMT

Hi @ShadyBliss,

The support team here won't be back until Monday, but they will be able to help then, if they agree a replacement router is the best next step then they will be able to arrange that for you, but they may run some tests on your connection first just to make sure they can't see any other issues that might be causing the problem.

Re: Seriously annoyed with your support. Why is it so hard to replace a faulyt router?

deckhanddave — Sat, 18 Mar 2023 12:12:14 GMT

Give up. It doesn't get any better. Read my post, it will be like seeing into your future. Good luck but for me, I'm now looking for my next ISP. Then TalkTalk are gone. It's a shame because for two years I have had good service under the UFO York service. Now that's ceased, it's under TalkTalk normal service or should I say lack of it. I wish you good luck with your problem.

Re: Seriously annoyed with your support. Why is it so hard to replace a faulyt router?

Debbie-TalkTalk — Mon, 20 Mar 2023 06:58:00 GMT

Hi ShadyBliss

I'm really sorry for the delay.

I've ordered the replacement router, please allow 24-48hrs for this to arrive.

Let us know how you get on.

Thanks

Debbie