topic Re: Replacement router in Broadband

Replacement router

Jose65 — Sun, 19 Mar 2023 15:46:50 GMT

Ho , sadly my router is not working and hasn't been since Wednesday. I have reported the fault and gone through online and on the phone all of the checks to ascertain that the line is ok but the router is not. I simply now need a replacement router. I have an engineer who is coming out to check that it is indeed the router which is faulty despite the undeniable evidence that it is. The appointment is for 6 days from now. I am in despair as I need to be online every day for work. How can I get a replacement please can anyone help ?

Re: Replacement router

Skynet_TX — Sun, 19 Mar 2023 19:09:10 GMT

Hi @Jose65,

The support team here will be back tomorrow and will be able to take a look at this for you. If they agree that a replacement router is required they may be able to arrange that for you.

Re: Replacement router

Debbie-TalkTalk — Mon, 20 Mar 2023 08:07:08 GMT

Hi Jose65

Apologies for the delay.

I've ordered the replacement router, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

Re: Replacement router

Jose65 — Tue, 21 Mar 2023 17:01:36 GMT

Fabulous. Thank you so much. And to others who have replied. The router arrived today and we're back in business.

Many, many thanks.

Joe

Re: Replacement router

Debbie-TalkTalk — Wed, 22 Mar 2023 06:58:15 GMT

Hi Joe

That's great news, thanks for letting us know 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie