topic Re: Connection speed has slowed down in Broadband

Connection speed has slowed down

jcnporter — Fri, 17 Mar 2023 15:02:20 GMT

When I log into my router, the internet speed to the router is showing 67Mbps, however when I do a speed test on any of my devices, I cannot get more than 30Mbps, even with a wired connection and only one device active.

I was getting 50+ Mbps only a few weeks ago.

Re: Connection speed has slowed down

nophead — Fri, 17 Mar 2023 15:25:25 GMT

Does it get worse in the evenings when people are at home?

Re: Connection speed has slowed down

Anonymous — Mon, 20 Mar 2023 06:48:40 GMT

Hello,

Can I just confirm, is this permanent or intermittent? Does the speed improve if you reboot the router?

Thanks

Re: Connection speed has slowed down

jcnporter — Mon, 20 Mar 2023 09:28:21 GMT

Hi Michelle,

It seems to be a permanent drop, I've rebooted the router a number of times and the speed is consistently 28-30Mbps.

When I log in to the router dashboard, it says that the internet connecction is 67mbps as below, so it looks like an issue with the router?

Router dashboard

Re: Connection speed has slowed down

Anonymous — Mon, 20 Mar 2023 09:32:58 GMT

Morning,

Thanks for confirming. I've run a test on the line now which is clear and the sync speed looks consistent. Could you try powering down the router for a full 30 minutes please and then try another speed test as this will reset the current session and can often increase the throughput speeds?

Thanks

Re: Connection speed has slowed down

jcnporter — Mon, 20 Mar 2023 10:38:48 GMT

Hi,

It seems this has solved the problem, speeds are now 58mbps again. Thanks for you help!

Re: Connection speed has slowed down

Chris-TalkTalk — Mon, 20 Mar 2023 11:24:13 GMT

That's great news, thanks for letting us know.

Chris