topic Re: Issues with VPN in Broadband

Issues with VPN

JSCL24 — Fri, 07 Oct 2022 15:32:08 GMT

Hi i'm having the same issues as many others with connecting a work VPN like https://community.talktalk.co.uk/t5/Broadband/VPN-issue/m-p/2923183#M844992

I have changed laptops, restarted the router, removed everything else from the network, separated SSIDs, held IP addresses, everything - any time I connect the VPN, it almost stops the internet and laptop running simple tasks but can still access websites.

Was on the phone to TalkTalk support but they hung up!

Re: Issues with VPN

ferguson — Fri, 07 Oct 2022 15:40:57 GMT

Thanks for starting your own topic. Can you just advise which router you have and which software version it is running? Subject to that the support team will pick this up as soon as they can when they are back online from Monday.

Re: Issues with VPN

JSCL24 — Fri, 07 Oct 2022 15:43:14 GMT

I have a Sagecom Wifi Hub

Software version SG4K100136

Re: Issues with VPN

KeithFrench — Sat, 08 Oct 2022 10:53:43 GMT

Yes, that does have issues with certain VPN clients, most notably the Windows 10/11 inbuilt VPN clients. The TalkTalk support can offer you an alternative version that should work fine. I will ask them to do this for you when they return after the weekend.

Re: Issues with VPN

Debbie-TalkTalk — Mon, 10 Oct 2022 06:03:14 GMT

Hi JSCL24

I can see that your router firmware has been updated. Are you still experiencing this issue?

Thanks

Debbie

Re: Issues with VPN

JSCL24 — Mon, 10 Oct 2022 08:14:51 GMT

Hi @Debbie-TalkTalk yes i'm still experiencing the issue - though I haven't restarted my router - should I?

Re: Issues with VPN

Debbie-TalkTalk — Mon, 10 Oct 2022 08:16:53 GMT

Hi JSCL24

Yes, please can you power down the router for a full 30 minutes and then retest?

Re: Issues with VPN

JSCL24 — Mon, 10 Oct 2022 10:00:56 GMT

Hi @Debbie-TalkTalk I've done this now and the issue remains that certain parts of the VPN network are not accessible.

Re: Issues with VPN

Chris-TalkTalk — Mon, 10 Oct 2022 10:31:59 GMT

Does there appear to be any difference following the firmware update or does appear to be exactly the same?

Chris

Re: Issues with VPN

JSCL24 — Mon, 10 Oct 2022 10:46:00 GMT

It's exactly the same - I cannot get on to the router's website itself with the VPN running

Re: Issues with VPN

Chris-TalkTalk — Mon, 10 Oct 2022 10:48:57 GMT

So when you connect to the VPN, you are able to connect but it's just running slowly?

Chris

Re: Issues with VPN

JSCL24 — Mon, 10 Oct 2022 11:03:47 GMT

Hi Chris certain elements of the VPN work, but others are blocked. What it does is crash the performance of basic Windows functions, File Explorer, Outlook, etc. It seems to think there are conflicting computers too, which is impossible. What is odd is as per my edited reply below, that I cannot get on the router website when the VPN is running. Something on the router/ISP is blocking certain actions.

Re: Issues with VPN

JSCL24 — Mon, 10 Oct 2022 12:09:47 GMT

@Chris-TalkTalk it's absolutely infuritating, in the past hour it has crashed my computer twice, it is definitely a TalkTalk issue as it does not happen through other ISPs or tethering from mobile devices

Re: Issues with VPN

Chris-TalkTalk — Mon, 10 Oct 2022 13:25:44 GMT

OK thanks. The only known VPN issue is with the 136 firmware for a small number of customers, the alternative firmware nearly always resolves the issue so I'm not sure why you are still experiencing problems. Which VPN client are you using?

Chris

Re: Issues with VPN

JSCL24 — Mon, 10 Oct 2022 14:06:12 GMT

Hi Chris it's Sonicwall NetExtender. https://www.sonicwall.com/products/remote-access/vpn-clients/

Re: Issues with VPN

Chris-TalkTalk — Mon, 10 Oct 2022 14:08:48 GMT

OK thanks. Has it ever worked properly with your TalkTalk connection?

Re: Issues with VPN

JSCL24 — Mon, 10 Oct 2022 14:16:33 GMT

@Chris-TalkTalk It has occasionally however the problems have been exasperated to such an extent over the last few months that I have had to change laptops after thinking it was to do with the machine.

Re: Issues with VPN

Chris-TalkTalk — Mon, 10 Oct 2022 14:19:42 GMT

I can send you a replacement router to test with just in case there's a fault with the current router, it will however be the same make and model - would you like me to send one to test with?

Chris

Re: Issues with VPN

JSCL24 — Mon, 10 Oct 2022 14:36:19 GMT

Yes please @Chris-TalkTalk that would be appreciated.

Re: Issues with VPN

JSCL24 — Mon, 10 Oct 2022 14:47:51 GMT

@Chris-TalkTalk speaking with a colleague who is also a TT customer, they have the same issue