topic Re: Filthy games when I am calling to terminate my contract in Broadband

Filthy games when I am calling to terminate my contract

YiannisA — Mon, 20 Mar 2023 19:02:58 GMT

Uhmm

what kind of games are you playing?

I have been trying to contact your C.S department in order to terminate my contract as I am moving Country of residence and all is good, until i mention that I need to terminate the contract.

Lots of holding on the phone, over 18 mins each, and every single time for 2 days now, when I mention what I want , the service goes down.

Then the lines drop, no one is listening, your representatives say "we cannot hear you"

What kind of games is that ?

Do I need to go to the press and ombudsman to do something that easy?

This is UNACCAPTABLE

Re: Filthy games when I am calling to terminate my contract

MajorBash67 — Mon, 20 Mar 2023 19:42:54 GMT

Sorry to hear this. I would personally suggest that you write a termination letter and send it recorded delivery by post. Take your time to state all the facts clearly. Resolver is a good free website with templates etc.

Re: Filthy games when I am calling to terminate my contract

Arne-TalkTalk — Tue, 21 Mar 2023 09:14:45 GMT

Hi YiannisA

Sorry that you are having problems cancelling.

Calling us on 03451720088 is the quickest way to place the cancellation, I can only advise that you try again.

Apologies for any inconvenience.