topic Re: Cant access work vpn in Broadband

Cant access work vpn

Andymuz — Wed, 22 Mar 2023 11:55:07 GMT

When trying to access my work vpn I recieve the below message. I dont have this problem when connected to any other network, only my home talk talk one

Re: Cant access work vpn

Anonymous — Wed, 22 Mar 2023 12:03:28 GMT

Hello,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Re: Cant access work vpn

Andymuz — Wed, 22 Mar 2023 12:29:56 GMT

Michelle

I think I have updated this information, the whole talk talk website and set up is not user friendly whatsoever. I have been on the phone with your 'Technical department', I have been through online chat and now this forum and still no help from anyone. please give me a solution for this asap

Re: Cant access work vpn

Debbie-TalkTalk — Wed, 22 Mar 2023 12:32:19 GMT

Hi Andy

Please can you also add your TalkTalk landline number to your Community Profile, we can then locate your line details.

Re: Cant access work vpn

Andymuz — Wed, 22 Mar 2023 12:35:08 GMT

Debbie

i have added this, but please note, i do not have a landline phone connected

Re: Cant access work vpn

Debbie-TalkTalk — Wed, 22 Mar 2023 12:40:32 GMT

Hi Andy

Thank you. I've asked our Devices Team to update your router firmware.

Please can you leave the router switched on and I will post back to confirm once the firmware has been updated.

Thanks again.

Debbie

Re: Cant access work vpn

Debbie-TalkTalk — Wed, 22 Mar 2023 12:52:35 GMT

Hi Andy

The firmware has now updated, please can you retest?

Thanks

Re: Cant access work vpn

Andymuz — Wed, 22 Mar 2023 12:57:03 GMT

Hi Debbie

This has worked! thank you so much for your help.

Re: Cant access work vpn

Debbie-TalkTalk — Wed, 22 Mar 2023 13:08:41 GMT

Hi Andy

I'm so glad to hear this, apologies for the issues you have experienced reporting this fault.

If you do experience any further issues then please let us know on the Community.

Thanks

Debbie