topic Re: WIFI Channels keep changing channels running slow in Broadband

WIFI Channels keep changing channels running slow

Welshy_Pete — Fri, 17 Mar 2023 16:13:16 GMT

Hello my WIFI channels keep changing even when I pick a number. The internet slow and needs to be sorted out. When I pick a number its fast again but keeps changing. The people on the phone TalkTalk don't have a clue how to do WIFI optimisation switching it off.

This is a setting TALKTALK has to switch of with WIFI Optimisation.

I include a old link to the same problem.

https://community.talktalk.co.uk/t5/Fibre/Wi-fi-Optimisation/td-p/2452760

Thanks

Re: WIFI Channels keep changing channels running slow

Divsec — Fri, 17 Mar 2023 18:01:43 GMT

Hi @Welshy_Pete unfortunately your request comes at the wrong end of the week and the man who can will be back on Monday. In the meantime please add your landline phone number to your community profile so that your account can be identified by the team here. Please don't post personal information here.

Bear in mind everytime your router firmware is updated the optimisation will need resetting.

Re: WIFI Channels keep changing channels running slow

Welshy_Pete — Sat, 18 Mar 2023 09:25:58 GMT

Hello I've added the information now so hopefully that will help and thanks for the update.

Re: WIFI Channels keep changing channels running slow

Debbie-TalkTalk — Mon, 20 Mar 2023 07:24:50 GMT

Hi Welshy_Pete

Apologies for this.

I've switched the WIFI optimisation off, please let us know how the connection compares.

Thanks

Debbie

Re: WIFI Channels keep changing channels running slow

Debbie-TalkTalk — Thu, 23 Mar 2023 09:19:20 GMT

Hi Welshy_Pete

How's the connection been since the WIFI optimisation was switched off?

Re: WIFI Channels keep changing channels running slow

Welshy_Pete — Fri, 24 Mar 2023 21:58:47 GMT

Hello Debbie the internet works much better now thanks a big improvement on the speed and connection.

The channel number for 5 days stays on the ones I pick now far better thanks for the help.

Re: WIFI Channels keep changing channels running slow

Debbie-TalkTalk — Mon, 27 Mar 2023 05:38:04 GMT

Hi Welshy_Pete

I'm so glad to hear this, thanks for letting us know 🙂

Debbie