Slow download speeds

lesphelps — Sun, 26 Mar 2023 17:50:30 GMT

Hi,

Today the Internet speed has dropped to around 5Mbps. I have carried our the usual checks, rebooted router, re-seated all cables etc. I carried out the TalkTalk speed test, which revealed that speed to the router was fine, but the speed from the router to the devices was degraded.

I did notice the Firmware release is SG4K100158. Is this anything to do with the issue? I have noticed some degradation in speed over the pass week, but today it is virtually unusable on the PC, and totally unusable for streaming on the TV.

I would be grateful if you could get me back to running at full speed as soon as possible please.

Thanks,

Les

Re: Slow download speeds

Anonymous — Mon, 27 Mar 2023 07:30:10 GMT

Morning,

I'm sorry to hear this. I've run a test on the line now which hasn't detected a fault and the sync speed looks ok. Please can you try powering down the router for a full 30 minutes and then run another speed test please as this will reset the current session and can often increase the throughput speeds.

Thanks

topic Slow download speeds in Broadband

Slow download speeds

Re: Slow download speeds