topic Re: Cancelling my contract in Broadband

Cancelling my contract

Mharp123 — Mon, 27 Mar 2023 12:34:01 GMT

Hi,

I want to end my contract with you,

Have rang the helpline in the past,

To be asked to provide email and telephone number which I can't provide because I have changed both of these and can't remember the number/email address.

I do have my account number on my bank statements, but apparently this was no good to log into my account.

Please can you help?

Re: Cancelling my contract

martswain — Mon, 27 Mar 2023 14:06:39 GMT

Plug in a handset and dial 17070 and your phone number will be read back.

Re: Cancelling my contract

Gliwmaeden2 — Mon, 27 Mar 2023 14:14:23 GMT

@Mharp123, the email address should match the one that receives online bills.

If you go to the forum menu and then "help with your service" / Service Status Dashboard / Visit My Connection, when that loads, you should be able to see your Talktalk landline number at the top of the page.

Re: Cancelling my contract

Arne-TalkTalk — Thu, 30 Mar 2023 12:56:58 GMT

Hi Mharp123

Thanks for your post

I can look into this but first, can you please update your community profile to include:

Name

Telephone number or account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regards