topic Re: VPN in Broadband

VPN

Salgar93 — Mon, 27 Mar 2023 17:51:17 GMT

My work laptop is not allowing me to access certain internal programmes and websites. Looks like a VPN issue

Re: VPN

Skynet_TX — Mon, 27 Mar 2023 18:51:43 GMT

Is this something that has stopped working recently, or has it never worked ?

What model of router do you have, is it the Sagemcom Wi-Fi Hub, as if so, this could have been caused by a recent firmware update.

For one of the TalkTalk Support Team on this community to be able to look into this you will need to update your community profile to include :

Your name
Landline telephone number that your TalkTalk service is provided on (this is shown in ‘My Account’) OR add your account number to the ‘private notes’ section if you have Full Fibre with no landline
An alternative contact number

This will allow them to identify you, and they will then be able to help.

Don't post any personal details in this thread, just add them to your community profile (only you and the TalkTalk Support Team on this community can see your profile details).

Then they will hopefully be able to respond to this post tomorrow.

Re: VPN

Salgar93 — Mon, 27 Mar 2023 19:51:48 GMT

This has worked fine for about about a year until last week. I was told by a talk talk advisor that my VPN had been blocked and the only way to resolve the issue was to post on here. I’ve updated my profile, would really appreciate a resolution to the problem

Re: VPN

Skynet_TX — Mon, 27 Mar 2023 20:42:11 GMT

If you have the Sagemcom Wi-Fi Hub (the one with a single LED, and a bronze colour behind the holes on the front), then it is quite likely the support team here will be able to help by changing it to a different version of firmware, they will hopefully be able to reply tomorrow.

Re: VPN

Debbie-TalkTalk — Tue, 28 Mar 2023 05:20:03 GMT

Hi Salgar93

I'm sorry to hear this.

Please can you add your TalkTalk landline number to your Community Profile, I can then take a look at this for you.

Thanks

Debbie

Re: VPN

Salgar93 — Tue, 28 Mar 2023 08:00:44 GMT

Thanks Debbie, I’ve updated that now.

Re: VPN

Debbie-TalkTalk — Tue, 28 Mar 2023 08:06:21 GMT

Hi Salgar93

Thanks for updating your Community Profile. Are you using the Huawei WIFI hub?

Re: VPN

Salgar93 — Tue, 28 Mar 2023 08:12:00 GMT

No I don’t think so

Re: VPN

Debbie-TalkTalk — Tue, 28 Mar 2023 08:15:02 GMT

Hi Salgar93

Ok, please can you send me a Private Message with the serial number from the back of your router.

Thanks