topic Re: Please don't change WiFi Channel in Broadband

Please don't change WiFi Channel

RichardDL — Sat, 25 Mar 2023 16:06:22 GMT

My router keeps changing the WiFi channel to one occupied by a neighbour with a strong signal. I think this is called 'WiFi optimisation' and I'd like it switched off. I can see empty channels and I'd like to set it to one of those.

Thanks.

Re: Please don't change WiFi Channel

Skynet_TX — Sat, 25 Mar 2023 16:16:21 GMT

Hi @RichardDL,

Assuming you have the Sagemcom Wi-Fi Hub then the support team here will be able to switch off Wi-Fi Optimisation for you. They will hopefully be able to pick this up when they return on Monday.

Note that if you ever do a factory reset of the router, or if the router takes a firmware update, this setting will get switched back on, so you would need to ask the team here to switch it off for you again.

Re: Please don't change WiFi Channel

Debbie-TalkTalk — Mon, 27 Mar 2023 05:49:34 GMT

Hi Richard

I have switched the WIFI optimisation off, please let us know how the connection compares.

Thanks

Re: Please don't change WiFi Channel

Debbie-TalkTalk — Tue, 28 Mar 2023 06:32:13 GMT

Hi Richard

How's the connection been since the WIFI optimisation was switched off?

Thanks

Debbie

Re: Please don't change WiFi Channel

RichardDL — Sat, 01 Apr 2023 17:16:15 GMT

Debbie,

Thank you. The channel has stayed where I put it. Things are working better. (The strong neighbour signal has also moved, but not on to mine (yet)).

Richard.

Re: Please don't change WiFi Channel

Debbie-TalkTalk — Mon, 03 Apr 2023 06:00:10 GMT

Hi Richard

That's great 🙂

Please let us know if you do experience any further issues.

Debbie