topic Re: Supersafe boost in Broadband

Supersafe boost

seedtesta — Tue, 14 Mar 2023 14:58:19 GMT

I've been unable to log into my Supersafe Boost. I've requested a change of password but no email received. Can I have a link that will allow me to do this, please?

Re: Supersafe boost

Ady-TalkTalk — Thu, 16 Mar 2023 14:03:45 GMT

Hi seedtesta, if you requested one it will have been sent. If not showing in your inbox it will turn up in your spam/junk folder.

Ady

Re: Supersafe boost

mickeblue — Tue, 28 Mar 2023 15:15:28 GMT

Good luck with that one seedtesta.

I had to reinstall Windows at the weekend and couldn't remember my original password... was still none the wiser after 7 submissions for an email prompt so I called fSecure. Very helpful people but the answer I got was they don't keep details of TalkTalk Super Safe customers, so despite being supposedly covered until 31.08.23 I might as well uninstall the program and go tell it to the mountains.

Re: Supersafe boost

Ady-TalkTalk — Wed, 29 Mar 2023 07:28:27 GMT

Hi mickeblue, as I said to the original poster ther password message is always sent. Often though it ends up in the spam/junk folder. Have you checked your spam and junk folders.

Ady