topic Re: Broadband fault status in Broadband

Broadband fault status

chrishall57 — Wed, 29 Mar 2023 09:48:54 GMT

Hi, had an issue over the past week or so when all internet connectivity drops but the router still has a white led showing. Run an online test, everything is coming back as ok but still no connection. Power off and power on and everything is back to normal.

Started happening again yesterday afternoon, ran test, all ok, rebooted but this time it came back with a continual orange light. Rebooted again and ended up with a flashing orange light and no internet.

Online test tells me there is an ongoing fault reference REP-12698136.

9pm last night got an email telling me a line test had reported no fault and to contact talktalk at talktalk.co.uk/tech but this just takes me to a general page.

Do I need to contact talktalk or wait until the fault is cleared?

Re: Broadband fault status

Chris-TalkTalk — Wed, 29 Mar 2023 11:33:19 GMT

Hi chrisshall57,

I'm sorry to hear that you're experiencing problems with your service. Do you have another router that you can test with?

Chris

Re: Broadband fault status

chrishall57 — Wed, 29 Mar 2023 13:18:32 GMT

No, no other router.

Question is do I need to call talktalk as the email says or just hold tight while the fault is investigated as the website says.

Thanks

Re: Broadband fault status

Chris-TalkTalk — Wed, 29 Mar 2023 13:21:03 GMT

I would just hold tight. I think we should test with another router, would you like me to send one?

Chris

Re: Broadband fault status

chrishall57 — Wed, 29 Mar 2023 14:17:45 GMT

If you could that would be fantastic!

It's the one with the 'mesh' front and a single LED.

Thanks!

Re: Broadband fault status

Chris-TalkTalk — Wed, 29 Mar 2023 14:26:07 GMT

I've ordered the router, it should be with you within a couple of days - please let us know how you get on

Chris

Re: Broadband fault status

chrishall57 — Thu, 30 Mar 2023 12:07:26 GMT

Hi Chris, router delivered just now and internet connectivity is restored. 😀

I'll get the old one sent back.

Thanks for your help, it was excellent!

Re: Broadband fault status

Chris-TalkTalk — Thu, 30 Mar 2023 12:11:32 GMT

That's great news chrishall57, thanks for letting me know 🙂

Chris