topic Re: Broadband Router Won't broadcast an SSID in Broadband

Broadband Router Won't broadcast an SSID

TeeCee23 — Wed, 29 Mar 2023 15:07:50 GMT

My router isn't broadcasting an SSID on the 5GHz band. I have been in touch with your support team, they have taken me through several steps and concluded that there is a system error. They have told me that I need to escalate the issue by posting the issue on this board.

Re: Broadband Router Won't broadcast an SSID

Anonymous — Thu, 30 Mar 2023 05:46:43 GMT

Morning,

Can I just confirm, did this used to work ok or has this never worked? Which router do you have please? (make and model)

Thanks

Re: Broadband Router Won't broadcast an SSID

TeeCee23 — Thu, 30 Mar 2023 10:36:30 GMT

Morning,

Yes, it used to work bur stopped a few weeks ago. It's a Sagemcom TalkTalk Wi-Fi Hub. Device Ver: FAST5364-3 T8.

The serial number is REMOVED

Re: Broadband Router Won't broadcast an SSID

Debbie-TalkTalk — Thu, 30 Mar 2023 10:36:10 GMT

Hi TeeCee23

Thanks for your reply.

Have you tried factory resetting the router using the pin hole reset for ten seconds?

Re: Broadband Router Won't broadcast an SSID

TeeCee23 — Thu, 30 Mar 2023 10:37:27 GMT

Hi,

Yes, I have done a full factory reset tree times, but it makes no difference.

Re: Broadband Router Won't broadcast an SSID

Debbie-TalkTalk — Thu, 30 Mar 2023 10:38:27 GMT

Hi TeeCee23

Ok, I can send a replacement router, would you like me to arrange this?

Re: Broadband Router Won't broadcast an SSID

TeeCee23 — Thu, 30 Mar 2023 10:40:48 GMT

Hi,

Yes, I have done a full factory reset tree times using the pin hole reset for 10 seconds, but it makes no difference.

Re: Broadband Router Won't broadcast an SSID

TeeCee23 — Thu, 30 Mar 2023 10:41:47 GMT

Yes please, that would be great.

Re: Broadband Router Won't broadcast an SSID

Debbie-TalkTalk — Thu, 30 Mar 2023 10:57:54 GMT

Hi TeeCee23

No problem. The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie 🙂

Re: Broadband Router Won't broadcast an SSID

TeeCee23 — Thu, 30 Mar 2023 12:13:53 GMT

Yes, I will let you know how it compares.

Many thanks

Re: Broadband Router Won't broadcast an SSID

Debbie-TalkTalk — Thu, 30 Mar 2023 12:14:58 GMT

Hi TeeCee23

Thank you 🙂

Debbie

Re: Broadband Router Won't broadcast an SSID

TeeCee23 — Sat, 01 Apr 2023 10:20:19 GMT

The new router arrived earlier today, I have connected it up and it works perfectly.

Should I return the old, faulty router to TalkTalk or just dispose of it?

Re: Broadband Router Won't broadcast an SSID

Anonymous — Mon, 03 Apr 2023 06:07:24 GMT

Morning,

I'm glad to hear this. Did you receive a router returns bag?

Thanks

Re: Broadband Router Won't broadcast an SSID

TeeCee23 — Mon, 03 Apr 2023 08:31:43 GMT

Yes it did.

Re: Broadband Router Won't broadcast an SSID

Anonymous — Mon, 03 Apr 2023 08:38:54 GMT

Hello,

Ok thanks for confirming. Yes please can the original router be returned.

Thanks 🙂