topic Re: New Hub in Broadband

New Hub

Pnokio — Thu, 30 Mar 2023 12:54:40 GMT

Hello again, my 18 month fixed term contract ends on 15 July 2023. When it started I was sent a new router (black hub). As my then current one was working perfectly, I never installed it.

Today I did try to set it up but was unable to log in. As you may remember I was told to power off my hub for 30 minutes. I am still losing network speed, can you help?

Re: New Hub

Anonymous — Thu, 30 Mar 2023 13:00:22 GMT

Hi,

Just to confirm, what happens when you connect the new router? Are you using the login details on the card on the back of the router?

Thanks

Re: New Hub

Pnokio — Thu, 30 Mar 2023 13:04:42 GMT

Yes. I had to reconnect to a wired connection but the details on the card on the back of the router were not accepted.

Re: New Hub

Anonymous — Thu, 30 Mar 2023 13:10:24 GMT

Hi,

Ok, have you tried factory resetting the router and then tried setting it up again? Can I also just confirm, what issues are you experiencing with the connection with the original router?

Thanks

Re: New Hub

Pnokio — Thu, 30 Mar 2023 13:24:00 GMT

The old one I am using now, looses download speed, I was told to unplug it for 3o minutes and it cleared it. It has done the same again, hence my attempt at using the new one that was never unboxed.

What one should I try doing a factory reset?

Re: New Hub

Chris-TalkTalk — Thu, 30 Mar 2023 13:55:44 GMT

Hi Pnokio,

You could initially try the factory reset on the old router and if that doesn't help try it on the new one. Please let us know how you get on

Chris

Re: New Hub

Pnokio — Sat, 01 Apr 2023 09:06:34 GMT

Hi Chris, I have been running speed tests and the results have never fell below 30 mbps. I still don't know why my newer hub wont connect.

Re: New Hub

Anonymous — Mon, 03 Apr 2023 05:38:41 GMT

Hello,

Would you like us to send a replacement router and a router returns bag?

Thanks

Re: New Hub

Pnokio — Mon, 03 Apr 2023 08:49:05 GMT

Hi Michelle, I don't need a new one, I fitted a new microfilter before attempting to use the one I never used and all is well at present.

Re: New Hub

Anonymous — Mon, 03 Apr 2023 08:55:20 GMT

Morning,

I'm glad to hear this and thanks for confirming 🙂

Thanks