topic Re: Sagemcom Firmware FAST 5364 3.00 in Broadband

Sagemcom Firmware FAST 5364 3.00

xolod — Sat, 25 Mar 2023 17:13:22 GMT

I frequently lose connection from the Router to various devices. Most devices are within 5 metres or less of the Router. I don't know if this is because the Firmware on the Router is out of date or whether there is a conflict between devices operating on 2.4 and 5.0Ghz?

My Router is a Sagemcom Fast 5364 3.00 and version is SG4K100136.

Could someone also please confirm whether TKtK automatically update Firmware or am I expected to login to Router admin every so often and effect an update myself?

I have read through various q&a's on Firmware but I've not seen an answer to this question.

Thank you for any help.

Please note I will probably not be able to respond to any questions on this until tomorrow.

Re: Sagemcom Firmware FAST 5364 3.00

KeithFrench — Sun, 26 Mar 2023 12:29:16 GMT

There is a newer version of firmware (V158), but that will not be the issue. Yes, TalkTalk automatically updates all firmware, but there have been some problems with this process over the last few weeks. All should work OK now, so if left on, it should get updated any day now.

However, the most likely cause is Wi-Fi interference. Slow speed, intermittent dropouts, breaks in the signal or no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a byproduct of the popularity of Wi-Fi.

However, other factors should be investigated first. When this happens, what are the lights showing on the front of the router? Do you have any wired connections & if so, how do they perform?

Generally speaking, the 2.4GHz band suffers much more from interference than the 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

Have you had TalkTalk’s Wi-Fi optimisation disabled on your Sagemcom FAST5364 router? When this is enabled, as it is by default, it has the power to override any Wi-Fi configuration changes that I might suggest that you need to make. This will not help rectify this type of problem if Wi-Fi Optimisation is allowed to change my suggested settings. Only TalkTalk can do this for you, you cannot do it yourself. If not, just request they disable this for you in your reply.

The next stage involves sending out a guide to you to help you get me some important diagnostic results so that I can analyse them for you and recommend changes to your router configuration to solve them.

I only send this out to people who request it.

Re: Sagemcom Firmware FAST 5364 3.00

xolod — Wed, 29 Mar 2023 15:53:02 GMT

Hi, thank you for your very detailed Reply.

when interruptions happen, the light on the Router remains fine and steady. I don't operate any Wired connections.

The router is not near a microwave, cordless phone etc

When I look at the firestick plugged into the tv, the signal is okay. Alongside it and showing as 'available' is a FULL signal (living room tv) which I presume to be a neighbours?). When I check in My Account 'speed to device' it shows an LG OLED tv (not ours). Is this the signal from a neighbour whose house is probably 15 +metres from our house? Is it drowning everything?

Wifi optimisation has not been disabled.

1.PC (upstairs & furthest from Router) - 2.4Ghz

2.2 Phones - 5Ghz (these normally work well)

3.Tablet - not often in use but when it is -it's at 5Ghz

4.Amazon firestick - this morning this showed as op on 5Ghz on the Router whilst in My Acct it showed as 2.4 Ghz. This afternoon, after resetting the router, the firestick showed and still shows as 2.4 Ghz.

5. laptop - 2.4 Ghz An old laptop so not sure if that is why I lose connection most frequently on this device.

2, 3 4 and 5 are all in the same room within 1.5 - 2m of the Router albeit 2, 3 and 4 are more likely to be in use concurrently

For info, the router is still showing "version SG4K100136".....in case this has relevance for someone at TalkTalk.

I shall leave you experts to the next steps.....and thank you

Re: Sagemcom Firmware FAST 5364 3.00

Anonymous — Thu, 30 Mar 2023 05:49:30 GMT

Morning,

Would you like us to switch off wifi optimisation so you can manually test the channels? We do have a new version of firmware hopefully coming in the next month.

Thanks

Re: Sagemcom Firmware FAST 5364 3.00

KeithFrench — Thu, 30 Mar 2023 08:33:06 GMT

Hi @xolod

I would definitely suggest having WiFi optimisation disabled. Currently, the thought of your neighbour's signal causing problems is speculation, I prefer to work with facts. Once done, please let me know if you would like me to send you some diagnostic information & work with you to try & improve things.

Re: Sagemcom Firmware FAST 5364 3.00

xolod — Thu, 30 Mar 2023 11:16:07 GMT

Hi Michelle,

Could you pls disable wifi optimisation - thanks? Also, can you let me know when complete such that I can update Keith?

Many thanks.

Re: Sagemcom Firmware FAST 5364 3.00

Debbie-TalkTalk — Thu, 30 Mar 2023 11:23:42 GMT

Hi xolod

The WIFI optimisation has now been switched off.

@KeithFrench

Thanks

Re: Sagemcom Firmware FAST 5364 3.00

KeithFrench — Thu, 30 Mar 2023 12:29:19 GMT

Hi @Debbie-TalkTalk thanks for that.

Hi @xolod

I will PM you a link for a guide of mine on Wi-Fi interference & initially look at the section called "Are you suffering from interference – prove it first". This section includes full details of Wi-Fi analysers that I recommend for Windows, Windows phone, Android and Apple operating systems. However, I have no way of testing the Apple product. Do not worry about interpreting the results, I will do that for you.

Please post the screenshots that I have requested in my guide (no photos please they can be difficult to read as text can get out of focus when zoomed in), from the analyser you are using (also in my attached guide). Please ensure that the analyser window is maximised (if Windows) before taking the screenshots & upload them via the "Insert Photos" button (in a mobile browser it's the picture icon) on the post editor's toolbar with the Size parameter set to Large. If they are too small, I will not be able to read them & although I can enlarge them, this puts the text out of focus. If you prefer PM them to me. If you do PM me, then please add a link in there to this thread, so that I can find it easily.

Re: Sagemcom Firmware FAST 5364 3.00

xolod — Fri, 31 Mar 2023 14:46:43 GMT

Hi Keith

I have not received anything as yet via PM (It is switched on but that said I've not used it before on this site. Maybe something needs initialising somewhere else?).

This can wait until Monday as I'm dealing with an eye issue for a few days..

Thanks.

Re: Sagemcom Firmware FAST 5364 3.00

KeithFrench — Fri, 31 Mar 2023 20:52:39 GMT

HI @xolod

I did send it yesterday as promised. Have you tried clicking on your Avatar, you will see the PM envelope symbol there, in case you haven't had an email for it. If you still haven't received it when you have the time to deal with this, please let me know & I will send it again.

Re: Sagemcom Firmware FAST 5364 3.00

xolod — Sat, 01 Apr 2023 14:03:49 GMT

Thank you Keith - got it! Pls don't be surprised if you don't hear back from me for a few days...

Re: Sagemcom Firmware FAST 5364 3.00

KeithFrench — Sat, 01 Apr 2023 14:06:58 GMT

No worries, whenever you have the time will be fine.