topic Re: Broadband speed collapsing in Broadband

Broadband speed collapsing

taxydual — Thu, 16 Mar 2023 06:00:48 GMT

Morning.

I wonder if someone could checkout my Broadband. Ordinarily, I get 20/21 Mbps. However, over the last 3 weeks my Broadband has dropped out to as low as 0.08 Mbps. Turning off the Router for 30 minutes sometimes restores my speed, only for it to collapse again.

I'm plugged into the test socket, I'm wired in to the PC, and WiFied to my phone and tablet. I've completed all the tests I can but to no avail.

Thanks

Re: Broadband speed collapsing

Debbie-TalkTalk — Thu, 16 Mar 2023 06:46:53 GMT

Hi taxydual

I'm sorry to hear this.

Just to confirm, have you added the correct landline number to your Community Profile? (please do not post the number on this thread)

Thanks

Debbie

Re: Broadband speed collapsing

taxydual — Thu, 16 Mar 2023 08:05:39 GMT

Apologies Debbie. The phone number on My Profile is now correct. I forgot to change it after I moved home

Re: Broadband speed collapsing

Debbie-TalkTalk — Thu, 16 Mar 2023 08:27:29 GMT

Hi taxydual

Thanks for updating your Community Profile 🙂

I've completed a line test which hasn't detected any faults.

Would you like me to send a replacement router for testing so we can rule this out first?

Thanks

Debbie

Re: Broadband speed collapsing

Debbie-TalkTalk — Mon, 20 Mar 2023 10:03:57 GMT

Hi taxydual

Would you like me to send a replacement router?

Re: Broadband speed collapsing

taxydual — Tue, 28 Mar 2023 19:39:10 GMT

Debbie, I did reply to your offer of a replacement router to try, but I've no idea what happened to my reply. Anyhow, YES PLEASE, to a replacement to try. 20mbps on Fibre 35 I could (just) live with, but 0.08mbps is............................proving difficult. Thanks again.

Re: Broadband speed collapsing

Debbie-TalkTalk — Wed, 29 Mar 2023 06:31:08 GMT

Hi taxydual

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

Re: Broadband speed collapsing

taxydual — Sat, 01 Apr 2023 11:54:39 GMT

Debbie. The new Router arrived and I set it up this morning. So far, a rock solid 23mbps. I'm back in business and I am delighted.

Thank You

Re: Broadband speed collapsing

Anonymous — Mon, 03 Apr 2023 05:55:26 GMT

Morning,

I'm really glad to hear this 🙂 I'm just sending you a short survey via a PM.

Thanks