topic Re: Frequent LAN Drop Outs in Broadband

Frequent LAN Drop Outs

Brock_and_Roll — Sun, 02 Apr 2023 07:41:31 GMT

Hi all,

I have a Sagemcom FAST5364, live 200 yards from the exchange and get excellent download speeds from Talktalk and BT before them.

Since I switched from BT last year, I am getting frequent (say once every few hours) but short-lived connection drops on my LAN connections (PC & Smart TV) - this can happen at any time of day - even if I am doing a Zoom call at 3am so I know if is not a capacity or throttling issue. Wifi seems to stay on as I can use my mobile when the LAN connection is down.

Any ideas? Need to fix this otherwise will alas have to switch back to BT Business

Thanks in advance

Re: Frequent LAN Drop Outs

KeithFrench — Sun, 02 Apr 2023 11:56:03 GMT

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first. Please try to avoid posting on here until TalkTalk has responded to you, otherwise, this will just put you further down the queue.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: Frequent LAN Drop Outs

Anonymous — Mon, 03 Apr 2023 06:45:20 GMT

Morning,

I'm sorry to hear this. I've run a test on the line now which has detected a potential fault towards the property and the connection looks very unstable. Does the main socket have a test socket please?

Thanks

Re: Frequent LAN Drop Outs

Brock_and_Roll — Mon, 03 Apr 2023 07:26:56 GMT

Thanks for the reply.

Yes, there is a test socket

Re: Frequent LAN Drop Outs

Anonymous — Mon, 03 Apr 2023 07:29:03 GMT

Hello,

Thanks for confirming. Would it be possible to connect the microfilter and router at the test socket so we can re-run the line test again please?

Thanks

Re: Frequent LAN Drop Outs

Brock_and_Roll — Mon, 03 Apr 2023 07:43:41 GMT

OK I have done that

Re: Frequent LAN Drop Outs

Anonymous — Mon, 03 Apr 2023 07:47:55 GMT

Hi,

Thank you. I've re-run the line test now which is still detecting the same fault. Would you like us to send a replacement router for testing purposes to rule this out?

Thanks

Re: Frequent LAN Drop Outs

Brock_and_Roll — Mon, 03 Apr 2023 07:56:23 GMT

OK - might be the router. As I said previously this issue has only arisen since switched to TT and obviously a new router.

Re: Frequent LAN Drop Outs

Debbie-TalkTalk — Mon, 03 Apr 2023 08:27:39 GMT

Hi Brock_and_Roll

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie