topic Re: Sagecom router power supply - sent a replacement - doesn't fit! in Broadband

Sagecom router power supply - sent a replacement - doesn't fit!

Fortesmentum — Mon, 03 Apr 2023 13:44:27 GMT

My Sagecom router suddenly stopped working - the powers supply had died. After lengthy chat last week I was sent a replacement - a Huawei power supply - wouldn't fit the back. Very annoying. Can a moderator on the forum arrange for a correct Sagecom power supply replacement. This is the one that died:

Sagecom powersupply needed

Re: Sagecom router power supply - sent a replacement - doesn't fit!

KeithFrench — Mon, 03 Apr 2023 13:50:59 GMT

I always thought that they would not supply a replacement power supply, but replaced the whole router instead. I have asked one of TalkTalk's support to pick your thread up and sort it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first. Please try to avoid posting on here until TalkTalk has responded to you, otherwise, this will just put you further down the queue.

Re: Sagecom router power supply - sent a replacement - doesn't fit!

Chris-TalkTalk — Mon, 03 Apr 2023 14:37:15 GMT

Hi Fortesmentum,

I've ordered a replacement router, it should be with you within a couple of days. I've also ordered a returns bag to send the old router back in

Chris

Re: Sagecom router power supply - sent a replacement - doesn't fit!

Fortesmentum — Mon, 03 Apr 2023 16:14:44 GMT

Hello and thank you both very much for looking after me with respect of this. That is most kind.

Re: Sagecom router power supply - sent a replacement - doesn't fit!

Debbie-TalkTalk — Tue, 04 Apr 2023 06:26:00 GMT

Hi Fortesmentum

No problem. Please let us know if you do experience any further issues.

Debbie

Re: Sagecom router power supply - sent a replacement - doesn't fit!

Poppy12345 — Fri, 23 Feb 2024 12:02:31 GMT

New router dose not fit

Re: Sagecom router power supply - sent a replacement - doesn't fit!

Poppy12345 — Fri, 23 Feb 2024 12:02:40 GMT

@Poppy12345 wrote:
New router dose not fit

Re: Sagecom router power supply - sent a replacement - doesn't fit!

Poppy12345 — Fri, 23 Feb 2024 12:03:23 GMT

I need help with router

Re: Sagecom router power supply - sent a replacement - doesn't fit!

Debbie-TalkTalk — Fri, 23 Feb 2024 12:05:43 GMT

Hi @Poppy12345

Please can you create a new topic on the Community, we can then take a look at this for you.

Thanks

Debbie