topic Re: WiFi Fault in Broadband

WiFi Fault

MattB6 — Tue, 04 Apr 2023 09:01:02 GMT

Sagemcom 2019 router

Constantly dropping WiFi connections recently.

No change in connected devices.

Wired connections work fine.

Re-started, etc, no change.

Would it be possible to get a replacement router please?

Debbie-TalkTalk — Tue, 04 Apr 2023 09:05:27 GMT

Hi Matt

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send you a replacement router.

Thanks

Debbie

MattB6 — Tue, 04 Apr 2023 09:12:10 GMT

Details added.

Please note I do not use the landline phone - use mobile number if needed.

Thanks.

Debbie-TalkTalk — Tue, 04 Apr 2023 09:16:21 GMT

Hi Matt

Thank you 🙂

The replacement router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Debbie