topic Re: No internet in Broadband

No internet

Rachaeldockery — Mon, 03 Apr 2023 13:49:47 GMT

I paid my bill on 7th March and I'm still without internet I've now had a second bill which I'm refusing to pay as I was told that i would be compensated for no service please can somebody contact me regarding this as I'm not happy

Re: No internet

Skynet_TX — Mon, 03 Apr 2023 18:39:19 GMT

Hi @Rachaeldockery,

For one of the TalkTalk Support Team on this community to be able to look into this you will need to update your community profile to include :

Your name
Landline telephone number that your TalkTalk service is provided on (this is shown in ‘My Account’) OR add your account number to the ‘private notes’ section if you have Full Fibre with no landline
An alternative contact number

This will allow them to identify you, and they will then be able to help.

Don't post any personal details in this thread, just add them to your community profile (only you and the TalkTalk Support Team on this community can see your profile details).

Then they will hopefully be able to respond to this post tomorrow.

Re: No internet

Gliwmaeden2 — Mon, 03 Apr 2023 18:57:02 GMT

@Rachaeldockery, it's very important that you keep paying despite the problems with the service.

Once the problem is actually resolved, Talktalk will calculate the automatic compensation, details of which are here:

https://community.talktalk.co.uk/t5/Articles/About-your-auto-compensation-credit/ta-p/2326583

This can take up to a month to be credited to My Account, once they have calculated the total number of days.

Not paying meanwhile can affect your credit rating and that should be avoided at all costs.

Re: No internet

Arne-TalkTalk — Tue, 04 Apr 2023 11:46:45 GMT

Hi Rachaeldockery

Thanks for your post

I can look into this but first, can you please update your community profile to include:

Name

Telephone number or account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regard