topic Re: VPN problem in Broadband

VPN problem

michaelpettifer — Tue, 04 Apr 2023 20:44:43 GMT

Please help. VPN doesnt seem to accessable on my talktalk internet connection. It does work on another network. i have had this problem before and you have been able to help. thank you

Re: VPN problem

KeithFrench — Tue, 04 Apr 2023 20:47:35 GMT

Do you have either the Sagemcom 5364 or 5464 router & if so, what firmware version is it running?

Re: VPN problem

michaelpettifer — Tue, 04 Apr 2023 21:12:51 GMT

Router is the 5464. Not sure on the firmware would it be SG4K100136.

If not how do i find out? Thank you

Re: VPN problem

KeithFrench — Tue, 04 Apr 2023 21:15:45 GMT

Yes, that is it. The next version is no better (V158 on the 5464). There is some new firmware being tested now & which is OK. I'll ask TalkTalk to put on a version that works for you.

Re: VPN problem

michaelpettifer — Tue, 04 Apr 2023 21:17:53 GMT

Thank you, really appreciated. any idea on a timeframe so i can use it for work.

Re: VPN problem

KeithFrench — Tue, 04 Apr 2023 21:18:44 GMT

Hopefully, they might pick it up tomorrow.

Re: VPN problem

Debbie-TalkTalk — Wed, 05 Apr 2023 06:19:23 GMT

Hi michaelpettifer

Apologies for this.

I've asked our Devices Team to make a change to your router firmware.

Please can you leave the router switched on and I will post back to confirm once the firmware has updated.

Thanks

Debbie

Re: VPN problem

Debbie-TalkTalk — Wed, 05 Apr 2023 08:24:22 GMT

Hi michaelpettifer

Your router firmware has now updated, please can you retest?

Thanks

Debbie

Re: VPN problem

Debbie-TalkTalk — Mon, 10 Apr 2023 08:38:22 GMT

Hi michaelpettifer

Is everything working ok now?