topic Re: REP-12724811 Do I need to put TalkTalk on 30 days notice to cancel my renewed contract without f in Broadband

REP-12724811 Do I need to put TalkTalk on 30 days notice to cancel my renewed contract without fees?

binz01 — Tue, 04 Apr 2023 13:32:56 GMT

Hi.

I renewed my contract recently. Last month I had issues with performance, came here and in the end an engineer came out to replace the only socket/line into the flat with a new Master Socket 5C after which I was actually enjoying around 60Mbps for about five days. Now gradually I have seen continuous reduction in speeds. Does not matter what I do something is wrong. Also why does it say in the third picture my guaranteed speed is 32Mbps it used to say 64Mbps. I should be on the Fibre 65 contract.

Also my WIFI hub is still on software version SG4K100136 which I believe is not the latest? And if this is the cast it's not updating by itself.

Cheers

Re: REP-12724811 Do I need to put TalkTalk on 30 days notice to cancel my renewed contract withou...

Karl-TalkTalk — Tue, 04 Apr 2023 13:59:54 GMT

I'm showing a possible issue with the line and this will require an engineer, do you wish to proceed with booking this now ?

Karl.

Re: REP-12724811 Do I need to put TalkTalk on 30 days notice to cancel my renewed contract without f

binz01 — Tue, 04 Apr 2023 14:06:14 GMT

Hi Karl.

I'm in for the next two days. My speeds have gone back up all of a sudden, but yes just I'd like a check in case it drops again.

Thanks.

Michael.

Re: REP-12724811 Do I need to put TalkTalk on 30 days notice to cancel my renewed contract without f

Anonymous — Wed, 05 Apr 2023 06:09:14 GMT

Morning,

Can I just confirm before we arrange an engineer visit, has an alternative router been tested at the test socket? We would also need to confirm acceptance of possible time related engineer charges before we can arrange this visit.

Thanks

Re: REP-12724811 Do I need to put TalkTalk on 30 days notice to cancel my renewed contract without f

binz01 — Wed, 05 Apr 2023 08:00:35 GMT

Hi Michelle.

Yes I tried another router in the test socket. It was still acting up. And yes I except possible charges.

Can the appointment be booked for tomorrow as I'm in all day.

Thanks.

Michael.

Re: REP-12724811 Do I need to put TalkTalk on 30 days notice to cancel my renewed contract without f

Anonymous — Wed, 05 Apr 2023 08:36:46 GMT

Hello,

Thank you for confirming. I've booked the engineer visit for April 06 2023,AM (8-1) Please let us know how you get on.

Thanks