topic Re: Router delivery in Broadband

Router delivery

Fenwick1234 — Thu, 06 Apr 2023 01:04:39 GMT

I was wondering if anyone has had this problem?

I talked to the live Web chat people about problems with our broadband, they've said I need a new router and would send one out and would take 2-3 business days, the order was pending, but all of a sudden has disappeared.

Do I need to contact someone specific?

Re: Router delivery

AllyM — Thu, 06 Apr 2023 04:48:18 GMT

@Fenwick1234 ,

Perhaps the order which was pending has now completed i.e. the router has been dispatched?

If you would like TalkTalk staff on this forum to look into your issue, it's best to make sure your forum profile is updated with your personal details and your TalkTalk landline number in order that they are able to identify your account (don't post personal details on the thread though).

Re: Router delivery

Karl-TalkTalk — Thu, 06 Apr 2023 06:21:40 GMT

Hi Fenwick1234

Can you add the home phone number or account number to your 'Community Profile' and I'll look into this for you.

Thanks

Karl.

Re: Router delivery

Fenwick1234 — Thu, 06 Apr 2023 10:42:35 GMT

I've added my home phone number now if that is any help?

Re: Router delivery

Karl-TalkTalk — Thu, 06 Apr 2023 11:54:02 GMT

I'm showing that a router was dispatched yesterday and is now on the way to you.

Please be aware there could be a slight delay with delivery due to the Bank Holidays.

Thanks

Karl.