topic Re: Internet disconnects as soon as it starts raining then it goes back on in Broadband

Internet disconnects as soon as it starts raining then it goes back on

silvana1 — Mon, 10 Apr 2023 18:53:15 GMT

This problem with rain has been going on for a long while bur it can interrupt something serious

like banking or doing(paid) courses online What is inside of the house his in good order it must be something outside. Can you help me to fix it ? Thank you

Re: Internet disconnects as soon as it starts raining then it goes back on

Gliwmaeden2 — Mon, 10 Apr 2023 19:09:19 GMT

Add your Talktalk landline number / account number to your community forum profile details for TT staff to identify your account, @silvana1.

Go via your avatar/name; settings; Personal Information. SAVE CHANGES.

Staff reply during the day.

Re: Internet disconnects as soon as it starts raining then it goes back on

Debbie-TalkTalk — Tue, 11 Apr 2023 05:58:23 GMT

Hi silvana1

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

Re: Internet disconnects as soon as it starts raining then it goes back on

silvana1 — Wed, 12 Apr 2023 14:26:58 GMT

Thank you I have done it

Re: Internet disconnects as soon as it starts raining then it goes back on

Karl-TalkTalk — Thu, 13 Apr 2023 09:03:06 GMT

I've logged this out to BT Openreach for a Non Appointed engineer - Non appointed means the engineer will be dispatched to look at the line without requiring an appointment be made with you to visit your property.

Thanks

Karl.