topic Re: No internet connection for couple of days in Broadband

No internet connection for couple of days

RoznyLuk — Mon, 10 Apr 2023 15:58:29 GMT

Saturday morning I have lost internet connection every hour, and since Sunday Morning I don't have it at all. Hub have amber light flashing.
Fault service status is "still in progres" since yesterday, I am not able even to login to hub set up page. There is not even a live chat available for me.
I have done everything what have been shown on page to restart connection- nothing works

Re: No internet connection for couple of days

Gliwmaeden2 — Mon, 10 Apr 2023 16:17:15 GMT

Staff will be back tomorrow, @RoznyLuk.

They'll need to identify your account: complete your community forum profile details for them.

Go via your avatar/name; settings; Personal Information; SAVE CHANGES.

Re: No internet connection for couple of days

Chris-TalkTalk — Tue, 11 Apr 2023 06:38:11 GMT

Hi RoznyLuk,

Sorry to hear that you've been experiencing problems with your service. Line test is passing but your router appears to be disconnected from the internet, Is your router currently connected to your test socket?

Chris

Re: No internet connection for couple of days

RoznyLuk — Tue, 11 Apr 2023 17:10:31 GMT

Hi Chris!

Yes it is. I have went several times through self check as it is stated on Web. Router is still flashing amber light.

Re: No internet connection for couple of days

Debbie-TalkTalk — Wed, 12 Apr 2023 05:38:32 GMT

Hi RoznyLuk

Have we sent you a replacement router for testing?

Re: No internet connection for couple of days

RoznyLuk — Wed, 12 Apr 2023 05:40:40 GMT

Hi Debbie,

No, I am not aware about that 🙂

Re: No internet connection for couple of days

Debbie-TalkTalk — Wed, 12 Apr 2023 05:43:01 GMT

Hi RoznyLuk

Would you like me to send a router for testing?

Re: No internet connection for couple of days

RoznyLuk — Wed, 12 Apr 2023 05:43:51 GMT

It will be much appreciated

Re: No internet connection for couple of days

Debbie-TalkTalk — Wed, 12 Apr 2023 05:57:30 GMT

Hi RoznyLuk

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

Re: No internet connection for couple of days

RoznyLuk — Thu, 13 Apr 2023 14:54:18 GMT

Hi Debbie,

New Router has arrived and fully worked. I have now stable internet connection. thank you for your help!

Re: No internet connection for couple of days

Karl-TalkTalk — Thu, 13 Apr 2023 15:06:43 GMT

Thats great news, thanks for letting us know.

Regards,

Karl.

Re: No internet connection for couple of days

Debbie-TalkTalk — Mon, 17 Apr 2023 07:07:20 GMT

Hi RoznyLuk

Has everything been working ok since your last post?