topic Re: PPTP VPN Connection Blocked in Broadband

PPTP VPN Connection Blocked

Kay&Rich — Tue, 11 Apr 2023 16:34:54 GMT

I need you to make the require changes to allow a PPTP VPN connection.

I am currently unable to use my works VPN

Believe this may be a router firmware change

Currently

Hardware Version FAST5364 3.00

Software version SGK100136

GUI Version 5.6.1

Need this resolving as a matter of urgency as I am unable to work

Re: PPTP VPN Connection Blocked

Skynet_TX — Tue, 11 Apr 2023 17:50:10 GMT

Hi @Kay&Rich

There are other versions of firmware for the Sagemcom Wi-Fi Hub that tend to be better for VPN connectivity, the support team here will be back tomorrow and may be able to arrange for your router to be changed to a different version of firmware, to see if that resolves the issue.

Re: PPTP VPN Connection Blocked

Debbie-TalkTalk — Wed, 12 Apr 2023 05:54:11 GMT

Hi Kay&Rich

Apologies for this.

I've asked our Devices Team to update your router firmware.

Please can you keep the router powered up and I will post back to confirm once the firmware has been updated.

Thanks

Debbie

Re: PPTP VPN Connection Blocked

Debbie-TalkTalk — Wed, 12 Apr 2023 08:24:55 GMT

Hi Kay&Rich

The router firmware has now been updated, please can you retest?

Thanks

Re: PPTP VPN Connection Blocked

Kay&Rich — Wed, 12 Apr 2023 08:38:45 GMT

Hi Debbie,

Many thanks for your help with this, the firmware change has resolved my VPN issues.

Is it possible to pass this is information/resolution back to the call center team?

Yesterday was very frustrating, continually being told there is "nothing to be changed" at Talk Talks end.

Then ultimately having to research the resolution myself on this forum is far from ideal.

I do appreciate the swift resolution though

Re: PPTP VPN Connection Blocked

Debbie-TalkTalk — Wed, 12 Apr 2023 08:51:49 GMT

Hi Kay&Rich

I'm glad to hear that this is now working ok.

Apologies for the issues you experienced when reporting this fault. I will feed this back to the team.

Thanks

Debbie