topic Re: Router malfunction in Broadband

Router malfunction

Queltas — Tue, 11 Apr 2023 17:21:23 GMT

Hello,

For some time now I have two main issues with my router.
1) It restarts by itself after very slight touch to some cables, not sure which one, there is a pack of them under my desk, sometimes I move them gently and router restarts. When I try to do it on purpose I can't find the one which might be causing the issues.
2) For few weeks now my Wi-Fi seems to be working not as good as it was before. Previously it was working fine on the other side of the house, even in the back garden, now it is still connected but internet does not work there.

My router: Huawei-HG633

Not sure if it is router issue, I was trying to search for a stronger one, but none is available in Talk-Talk shop.

Thanks for any help.

Re: Router malfunction

Skynet_TX — Tue, 11 Apr 2023 17:45:44 GMT

Hi @Queltas,

Your second issue could be caused by Wi-Fi interference, but seeing as the first issue might require a replacement router, it probably isn't worth trying to diagnose that second issue just yet.

The support team here will be back tomorrow, and they will be able to advise what best to do next, they may suggest that they send you a replacement router to try, as the more modern routers do tend to have a slightly better Wi-Fi range, so that may also help with your second issue too.

Re: Router malfunction

Debbie-TalkTalk — Wed, 12 Apr 2023 06:02:25 GMT

Hi Queltas

I'm sorry to hear this.

I've ordered you a replacement router, please allow 24-48hrs for this to arrive.

Let us know how you get on.

Thanks

Debbie

Re: Router malfunction

Queltas — Wed, 12 Apr 2023 07:35:58 GMT

Thank you both for your input and help, I will let you know how the things are going

Re: Router malfunction

Debbie-TalkTalk — Wed, 12 Apr 2023 07:46:30 GMT

Hi Queltas

Thank you 🙂

Debbie