topic Re: Significant Speed Drop in Broadband

Significant Speed Drop

redjack — Mon, 10 Apr 2023 10:45:37 GMT

Good morning,

Our speed has dropped from approx 35 Mbps to 8 Mbps.

Have done the usual tests and reboot.

Please can someone investigate.

Many thanks

Re: Significant Speed Drop

Debbie-TalkTalk — Mon, 10 Apr 2023 10:55:52 GMT

Hi redjack

I'm sorry to hear this.

I've completed a line test which has detected a potential line fault.

I have passed this fault straight over to Openreach to be investigated by a line engineer. We should receive further updates from Openreach within the next 48-72hrs.

Thanks

Debbie

Re: Significant Speed Drop

Debbie-TalkTalk — Tue, 11 Apr 2023 10:59:14 GMT

Hi redjack

This fault is still with Openreach, no additional updates have been provided at the moment.

Thanks

Debbie

Re: Significant Speed Drop

Debbie-TalkTalk — Wed, 12 Apr 2023 07:00:15 GMT

Hi redjack

I can see that this fault has been assigned to a line engineer this morning.

We should hopefully have further updates from Openreach later this afternoon.

Thanks

Debbie

Re: Significant Speed Drop

Karl-TalkTalk — Wed, 12 Apr 2023 13:16:31 GMT

Openreach have cleared the fault by repair to an external line joint.

How is the connection looking now ?

Thanks

Karl.

Re: Significant Speed Drop

redjack — Wed, 12 Apr 2023 15:29:38 GMT

Hi Karl,

Thanks for your communication.

Our connection is now back up to speed.

Many thanks to you and the team for prompt resolution of this fault.

Much appreciated.

Kind regards

Re: Significant Speed Drop

Karl-TalkTalk — Thu, 13 Apr 2023 06:53:24 GMT

You're Welcome 🙂

Regards

Karl