topic Re: Unable to access specific URL since changing TalkTalk router in Broadband

Unable to access specific URL since changing TalkTalk router

WayneMar1970 — Thu, 13 Apr 2023 10:42:27 GMT

TalkTalk swapped out my Router for the TalkTalk Wi-Fi Hub a few weeks ago and since then I have found that a specific set of URL's that work fine when I'm in the office are no longer accessible (Page not found) when Working from Home.
I have various bookmarked links but the common denominator appears to be a failure to access the Dassault Systemes login page for 3D Experience ( https://eu1.iam.3dexperience.3ds.com/login?service=https%3A%2F%2Fwww.3ds.com%2F ). Is there anything special in this URL that would be blocked in my Router and if so how do I resolve it?

Wayne

Re: Unable to access specific URL since changing TalkTalk router

Karl-TalkTalk — Thu, 13 Apr 2023 10:59:50 GMT

can you log into the router and check that the firewall level is set to medium (default).

In a handful of cases we found that a recent update had caused this to be set incorrectly to high, so this is the first option to check.

Thanks

Karl.

Re: Unable to access specific URL since changing TalkTalk router

WayneMar1970 — Thu, 13 Apr 2023 11:40:18 GMT

Hi Karl,

Thanks for the quick reply. It appears to be set as medium as below.. I temporarily set to low just to test, but I saw the same result.
Firewall

Re: Unable to access specific URL since changing TalkTalk router

Karl-TalkTalk — Thu, 13 Apr 2023 11:44:17 GMT

Ok, if its set to medium, then that is ok.

If you log into My Account and check that no Home Safe settings are active as these may block the site.

I have tested from my home TalkTalk connection and can access this, although I do use Google DNS.

Karl.

Re: Unable to access specific URL since changing TalkTalk router

WayneMar1970 — Thu, 13 Apr 2023 14:10:58 GMT

Hi Karl,

Just checked and KId Safe is off and nothing else is enabled under homesafe apart from Virus Alerts.

Thanks.

Wayne

Re: Unable to access specific URL since changing TalkTalk router

Karl-TalkTalk — Fri, 14 Apr 2023 06:11:19 GMT

The router itself should not block a specific url, so I don't think this will specifically be the router. Have you tested the links on other devices connected to your router, mobile etc ?

Thanks

Karl.