topic Re: Router on way out? in Broadband

Router on way out?

Clivethefish — Fri, 14 Apr 2023 10:25:58 GMT

Hi. Recently our router has started to intermittently drop the internet to all connections for 30 seconds to a minute and then sometimes it all comes back, but slowly the disconnects come more often and a reboot is needed, which fixes it for maybe an hour, maybe a day. The internet connection seems to be working as in some cases the drop is only 5-10 seconds and it comes back quickly. The wifi is still 'on' but nothing behind it. When the connection is dropped I can log into the router and all looks fine, but when looking to reboot on the admin page the router boots me out.
Have reset to factory but still the same happens

Re: Router on way out?

Karl-TalkTalk — Fri, 14 Apr 2023 10:32:12 GMT

i'll get a router and returns bag out to you.

Thanks

Karl.

Re: Router on way out?

Anonymous — Thu, 20 Apr 2023 06:41:24 GMT

Morning,

Just checking in to see if everything is now ok?

Thanks

Re: Router on way out?

Clivethefish — Thu, 20 Apr 2023 08:22:50 GMT

Hi. Seems to be better, only one issue and it seems much more responsive. Do you need the old one back, did not get a returns bag just the box. Thanks

Re: Router on way out?

Debbie-TalkTalk — Thu, 20 Apr 2023 08:29:04 GMT

Hi Clivethefish

I'm glad hear this 🙂

Apologies you didn't receive a returns bag, I have ordered this for you now so the old router can be returned.

Please allow 48hrs for this to arrive.

Thanks

Debbie