topic Re: Sagecom fast 266 booster not connecting to wifi in Broadband

Sagecom fast 266 booster not connecting to wifi

JudeP56 — Sat, 15 Apr 2023 17:04:56 GMT

Start up procedure goes as normal, when activating WPS it just doesn't connect and times out

Re: Sagecom fast 266 booster not connecting to wifi

KeithFrench — Sun, 16 Apr 2023 12:36:31 GMT

What make/model of router are you trying to connect the 266 to, it is only compatible with the Sagemcom FAST5364 & 5464. What firmware is running on your router, it must be a minimum of V158.

When you try and connect it via WPS, is WPS actually enabled in the router? A lot of people, myself included, always keep WPS disabled due to some security vulnerabilities, except when they want to connect something new via WPS.

If you put the 266 near the router what lights are on or flashing with both the 266 & the router when trying to connect it via WPS?

Re: Sagecom fast 266 booster not connecting to wifi

JudeP56 — Sun, 16 Apr 2023 13:02:32 GMT

I've had it for about 6 months now, TT supplied it for bad Internet coverage in my house. It has worked fine so far up until this last week where I just can't get it to connect at all. How do I check to see if my router is up to date?

Re: Sagecom fast 266 booster not connecting to wifi

KeithFrench — Sun, 16 Apr 2023 13:50:45 GMT

If it worked fine then you must have at least V158. However, if you go to the router login page it is quoted at the bottom where it says TalkTalk WiFi Hub & Version.

Please can you answer my other questions though, because otherwise it makes it very difficult to know where you are going wrong, or if there is a fault.

Re: Sagecom fast 266 booster not connecting to wifi

Chris-TalkTalk — Mon, 17 Apr 2023 06:30:54 GMT

Hi Jude,

How are you getting on, do you still need assistance with this?

Chris

Re: Sagecom fast 266 booster not connecting to wifi

JudeP56 — Mon, 17 Apr 2023 19:12:10 GMT

On the back it just says its a talk talk wifi hub, it's the more up to date one as I got a new one sent out about a year or so ago. When I activate WPS the booster shows the white light on the left, the light in the middle flashes red and the light on the right flashes white. The router flashes orange so it appears as both are in WPS mode, they just can't find each other. How do you access the router login page? And I've used WPS to connect this booster to this router before, so I don't think WPS is off, unless it can turn itself off

Re: Sagecom fast 266 booster not connecting to wifi

Anonymous — Tue, 18 Apr 2023 05:47:05 GMT

Morning,

Can I just confirm, do you mean the router itself or a powerline adapter?

Thanks

Re: Sagecom fast 266 booster not connecting to wifi

KeithFrench — Tue, 18 Apr 2023 09:36:49 GMT

Hi @Anonymous a powerline adapter is not used in this case, the customer has the new Sagemcom WiFi Booster (FAST266) & it cannot achieve a WPS connection to the router.

Hi @JudeP56 yes I agree all of the lights indicate that the WPS process is in progress OK. I assume that the router & 266 are physically close to one & other whilst the WPS operation is taking place? If you do not know how to logon to the router, then you cannot have disabled WPS.

I have never had any issues with them connecting via WPS & I have done it a lot of times. I would suggest then that you perform a pin reset on the 266. With it turned on, press & hold in for about 10 seconds the small reset switch on the rear of the 266 between the on/off button & the power connection.

Re: Sagecom fast 266 booster not connecting to wifi

Karl-TalkTalk — Tue, 18 Apr 2023 09:46:46 GMT

Hi JudeP56

Try the reset procedure that Keith mentions. If this is not successful then I think the next option is to replace the WiFi Booster.

Thanks

Karl.

Re: Sagecom fast 266 booster not connecting to wifi

JudeP56 — Tue, 18 Apr 2023 14:26:51 GMT

I have tries resetting the device a couple times since I've noticed it not working, have held down the button until all lights are showing and reset procedure has started, still didn't sort it unfortunately.

Re: Sagecom fast 266 booster not connecting to wifi

JudeP56 — Tue, 18 Apr 2023 14:28:28 GMT

And yes, when attempting WPS I have the booster and router facing each other within half a metre of each other.

Re: Sagecom fast 266 booster not connecting to wifi

KeithFrench — Tue, 18 Apr 2023 14:29:14 GMT

Hopefully, @Karl-TalkTalk will replace the WiFi Booster for you, it has to be one or the other.

Re: Sagecom fast 266 booster not connecting to wifi

Chris-TalkTalk — Tue, 18 Apr 2023 14:30:07 GMT

OK thanks, would you like us to send another booster to test with?

Chris

Re: Sagecom fast 266 booster not connecting to wifi

JudeP56 — Tue, 18 Apr 2023 14:33:35 GMT

Hi Chris, it would be much appreciated if you could, I've had a lot of issues with my WiFi coverage over the years and that booster had really sorted my WiFi out. How does one go about arranging a new booster?

Re: Sagecom fast 266 booster not connecting to wifi

ferguson — Tue, 18 Apr 2023 14:53:29 GMT

Forgive me for just recapping. You mention that the Booster light flashes red. That indicates that it is ready to pair. At this point you should press and hold the WPS button on the Hub until it flashes orange. After that you should press the WPS button on the Booster briefly, it should then flash green for about 30 seconds or so before it connects and turns to solid green. Are you not getting to that stage with those precise steps, with both devices next to each other?

Re: Sagecom fast 266 booster not connecting to wifi

KeithFrench — Tue, 18 Apr 2023 17:02:56 GMT

Hi @ferguson

The instructions say to press WPS button on the router first & then press the button on the booster. That way works fine, except in this case, of course.

Re: Sagecom fast 266 booster not connecting to wifi

ferguson — Tue, 18 Apr 2023 17:42:48 GMT

Yes @KeithFrench, I know, was just wanting to check that no mis-steps had been made here, easily done if you don't get it quite right.

Re: Sagecom fast 266 booster not connecting to wifi

KeithFrench — Tue, 18 Apr 2023 21:00:59 GMT

HI @ferguson

It is always worthwhile checking for misoperation I totally agree. The fact that the Wi-Fi light is flashing white on the 266 indicates that the WPS process is not waiting to start but has started.

Re: Sagecom fast 266 booster not connecting to wifi

ferguson — Tue, 18 Apr 2023 21:05:43 GMT

OK, was thinking more that the middle light should start flashing green. And WPS should be selected on the Booster only after the router starts flashing orange. As I said, just checking.

Re: Sagecom fast 266 booster not connecting to wifi

KeithFrench — Tue, 18 Apr 2023 21:09:23 GMT

The lights on the 266 at this point are quite helpful:-

https://community.talktalk.co.uk/t5/Articles/Setting-up-and-positioning-your-Wi-Fi-Booster/ta-p/2920745

Just expand the Lights Guide section at the bottom.

It is a shame that the amber & red lights can easily be mistaken for each other as they are very similar.