topic Re: Update on fault in Broadband

Update on fault

carolina1 — Mon, 17 Apr 2023 13:56:57 GMT

Hello

I would like an update on a fault that I sent on Friday REP-1277385 please

I need the internet to be up and running please

This is the second time this year and I am getting fed up of this.

Can someone tell me when the issue will be resolved as it is impacting on my personal and work life.

Re: Update on fault

Chris-TalkTalk — Mon, 17 Apr 2023 14:11:12 GMT

Hi carolina1,

Are you experiencing any problems with your telephone service or is it just the broadband?

Chris

Re: Update on fault

carolina1 — Tue, 18 Apr 2023 21:27:43 GMT

The issue is with internet only as the landline works.

I contacted you in January 2023 for the same problem. I cannot believe it has gone wrong.

I have called customer service and been on webchat for a total of over 2 hours.

All I want to know when the internet is coming back please.

Also I was supposed to have a callback from a manager but I have not received any response.

I would like to have the internet back by Friday as I will look at another provider so I can get internet soon as the engineer is not getting the internet back as fast as I would like to

Re: Update on fault

Debbie-TalkTalk — Wed, 19 Apr 2023 06:00:21 GMT

Hi carolina1

Ok thanks for additional information.

The line tests are clear - No faults detected.

Have we sent you a replacement router for testing?

Re: Update on fault

carolina1 — Wed, 19 Apr 2023 06:21:31 GMT

Please can you help me get the internet back soon as I am paying for Disney and Netflix and need to use my printer and I work from home

Re: Update on fault

Debbie-TalkTalk — Wed, 19 Apr 2023 06:22:39 GMT

Hi carolina1

Have we sent you a replacement router for testing?