topic Re: VPN CONNECTION ISSUE in Broadband

VPN CONNECTION ISSUE

Snookes — Mon, 17 Apr 2023 10:34:42 GMT

I am unable to connect to my work VPN from home. I keep getting the following message.

The VPN connection between your computer and the VPN server could not be completed. The most common cause for this failure is that at least internet device (for example, a firewall or a router) between your computer and the VPN server is not configured to allow Generic Routing Encapsulation (GRE) protocol packets. If the problem persists, contact your network administrator or Internet Service Provider."

I have tried phoneing Talktalk 4 times and they have not been able to sole he issue.

Re: VPN CONNECTION ISSUE

Debbie-TalkTalk — Mon, 17 Apr 2023 13:02:12 GMT

Hi Snookes

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

Thanks

Debbie

Re: VPN CONNECTION ISSUE

Snookes — Tue, 18 Apr 2023 04:48:21 GMT

@Debbie-TalkTalk thanks I have added these for you.

Re: VPN CONNECTION ISSUE

Debbie-TalkTalk — Tue, 18 Apr 2023 05:49:27 GMT

Hi Snookes

Thank you. I've asked asked our Devices Team to make a change to your router firmware.

Please can you keep the router powered up and I will post back to confirm once the firmware has been updated.

Thanks again.

Debbie

Re: VPN CONNECTION ISSUE

Debbie-TalkTalk — Tue, 18 Apr 2023 08:20:10 GMT

Hi Snookes

Your router firmware has now been updated. Please can you retest?

Thanks

Debbie

Re: VPN CONNECTION ISSUE

Debbie-TalkTalk — Wed, 19 Apr 2023 10:57:15 GMT

Hi Snookes

How are you getting on, is your VPN connection working ok now?