topic Re: Faulty Router Power Cable in Broadband

Faulty Router Power Cable

NessT — Mon, 17 Apr 2023 18:28:29 GMT

Good Evening. Can you please advise how I would be able to get a replacement power cable for my router. The cable has become faulty, and will not charge the router. I have had this power cable for over 10 years as a talktalk customer, and wonder if you would be able to replace for me

Re: Faulty Router Power Cable

ferguson — Mon, 17 Apr 2023 18:38:13 GMT

Power cables/units cannot be supplied separately, but in the circumstances I expect that the support team here will arrange a replacement router for you.

Make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

Re: Faulty Router Power Cable

Debbie-TalkTalk — Tue, 18 Apr 2023 06:11:28 GMT

Hi NessT

I can send you a replacement router which will include new cables and a returns bag for your current router.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send the replacement router.

Thanks

Debbie

Re: Faulty Router Power Cable

Debbie-TalkTalk — Thu, 20 Apr 2023 07:19:31 GMT

Hi NessT

Apologies for the delay.

Thanks for updating your Community Profile. I have ordered the replacement router and returns bag, please allow 24-48hrs for this to arrive.

Please let us know how you get on.

Thanks

Debbie

Re: Faulty Router Power Cable

Debbie-TalkTalk — Mon, 24 Apr 2023 10:49:17 GMT

Hi NessT

Have you received the replacement router?