topic Re: Connection loss, lower broadband speed than guaranteed, and not access any online customer se... in Broadband

Connection loss, lower broadband speed than guaranteed, and not access any online customer service

aferhatb — Thu, 20 Apr 2023 13:00:22 GMT

Hello,

I lost my internet connection frequently, and I do not know why. I reported a fault several times but nothing is changed. Also, my internet speed is considerably low than the guaranteed speed. When I sent them an email, TalkTalk customer service told me that I should connect live chat. Even though I waited for hours, I could not connect with anyone on live chat. I am sorry but the company has the worst customer service I experienced in the UK. They have the most expensive broadband with horrible service and customer communication.

I am sorry but if I have a connection and speed problem, I expect you to fix it, not telling me to write my problem on the community page.

Re: Connection loss, lower broadband speed than guaranteed, and not access any online customer se...

Chris-TalkTalk — Fri, 21 Apr 2023 08:22:51 GMT

Hi aferhatb,

I'm sorry to hear that you are experiencing problems with your service. If you still need assistance can you update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: Connection loss, lower broadband speed than guaranteed, and not access any online customer se...

Debbie-TalkTalk — Mon, 24 Apr 2023 08:51:33 GMT

Hi @Alfred6

Please can you create a new topic on the Community, we can then take a look at this for you.

Thanks

Debbie