topic Re: No wifi/broadband -consistent flashing orange light in Broadband

No wifi/broadband -consistent flashing orange light

NozFoz — Mon, 17 Apr 2023 21:12:24 GMT

I have had no Internet since Friday. I ha e tried all the obligatory resets and switch off instructions but no avail. On rechecking the my connection it said that it was fixed. But no it's not! How long do I wait for a refund as its now eating away at my study time!

Re: No wifi/broadband -consistent flashing orange light

Gliwmaeden2 — Mon, 17 Apr 2023 21:21:35 GMT

@NozFoz, continue to pay your bills as usual.

After the incident is resolved, automatic compensation is awarded for complete loss of service but you'd need to wait about a month before chasing it up, if it failed to show.

Details are here:

https://community.talktalk.co.uk/t5/Articles/About-your-auto-compensation-credit/ta-p/2326583

It's a generous amount, to help cover the extra costs and nuisance incurred by the loss of service.

If you check the Ts&Cs (link at the foot of the page) you can see the limits of Talktalk's liability. This is the contract you signed up to as a residential customer.

Staff will be back on here during the day, to run tests. Leave the router switched on for now.

Re: No wifi/broadband -consistent flashing orange light

Debbie-TalkTalk — Tue, 18 Apr 2023 06:07:47 GMT

Hi NozFoz

I'm sorry to hear this.

I have escalated this fault to Openreach to be investigated by a line engineer.

I will continue to monitor for additional updates and I will post back on this thread.

Thanks

Debbie

Re: No wifi/broadband -consistent flashing orange light

Debbie-TalkTalk — Wed, 19 Apr 2023 11:36:37 GMT

Hi NozFoz

Openreach are advising that this fault should now be resolved.

Please can you retest?

Re: No wifi/broadband -consistent flashing orange light

Anonymous — Fri, 21 Apr 2023 10:00:36 GMT

Morning,

Just checking back in to see if the connection is now working ok?

Thanks