topic Router Wifi channel wont stay on manually selected channel in Broadband

Router Wifi channel wont stay on manually selected channel

johnR10 — Fri, 21 Apr 2023 11:15:35 GMT

Wifi channel wont stay on manually selected channel.

My neighbours wifi is on the same channels and is frequently causing issues with my wifi. A quick scan of local wifi shows 4 - 6 other wifi signals on exactly the same channels; however, when I manually change my wifi channels to an uncrowded frequency it automatically switches back. I read others have had the same issue and you are able to remotely disable wifi channel optimisation on my equipment. If so could you please disable this for me too as it is causing many wifi drops.

Re: Router Wifi channel wont stay on manually selected channel

Debbie-TalkTalk — Fri, 21 Apr 2023 11:17:23 GMT

Hi johnR10

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

Re: Router Wifi channel wont stay on manually selected channel

johnR10 — Fri, 21 Apr 2023 11:31:25 GMT

Hi Debbie,

Profile data updated as requested

Regards... john

Re: Router Wifi channel wont stay on manually selected channel

Debbie-TalkTalk — Fri, 21 Apr 2023 11:37:22 GMT

Hi John

Thank you 🙂

I have switched the WIFI optimisation off, please can you monitor the connection and let us know how it compares.

Debbie

Re: Router Wifi channel wont stay on manually selected channel

johnR10 — Sat, 22 Apr 2023 17:35:24 GMT

Hi Debbie,

Great news, I've been monitoring the signal links to my furthest usable wifi points and being able to switch the channel to a clear area has done the trick. I now have a cleaner and faster signal in all the areas I need with no more drop-outs.

Thank you

John.

Re: Router Wifi channel wont stay on manually selected channel

Debbie-TalkTalk — Mon, 24 Apr 2023 05:56:03 GMT

Hi John

I'm so glad to hear this, thanks for letting me know 🙂

Debbie