topic Re: Line speed dropped to exactly 40Mbit in Broadband

Line speed dropped to exactly 40Mbit

Andrew17856 — Sat, 22 Apr 2023 20:46:44 GMT

I'm on Fibre 65 and used to get around 45+Mbit speed. My line speed (on my monthly roll-over date, though that might just be a coincidence) has dropped to 39998Kbps and won't go above that, even if I try to force the SNR margin down.

Can one of the TalkTalk team please double check that my line speed hasn't somehow become capped. If I can go back on the faster profile that would be appreciated (it was perfectly stable).

Thanks

Andrew

Re: Line speed dropped to exactly 40Mbit

Karl-TalkTalk — Mon, 24 Apr 2023 07:48:54 GMT

The profile has lowered. Have you noticed any noise on the landline or any dropping connection of the broadband ? Have you excessively rebooted the router etc ?

Thanks

Karl.

Re: Line speed dropped to exactly 40Mbit

Andrew17856 — Mon, 24 Apr 2023 08:30:19 GMT

Hi Karl

No I haven't noticed any noise on the landline. I rebooted the router several times to try to renegotiate the SNR margin, but only after it had dropped in the first place last Thursday. Rebooting made no difference (it didn't drop any further, nor did it improve).

I've been on the higher profile for some years without issue (until now). Would you be able to nudge it back up please and we can see how it works?

Many thanks

Andrew

Re: Line speed dropped to exactly 40Mbit

Karl-TalkTalk — Mon, 24 Apr 2023 08:38:50 GMT

All line tests are clear, so I'm unable to see a reason for the profile drop.

I'll see what Openreach can do.

Thanks

Karl.

Re: Line speed dropped to exactly 40Mbit

Andrew17856 — Mon, 24 Apr 2023 08:41:33 GMT

Thanks. It's just renegotiated and gone back up to it's previous (faster) speed. So looks like you've done something.

Thank you!

Re: Line speed dropped to exactly 40Mbit

Karl-TalkTalk — Mon, 24 Apr 2023 08:53:40 GMT

glad they have made a change. Try not to reboot the router, and see how it goes.

Thanks

Karl.

Re: Line speed dropped to exactly 40Mbit

Andrew17856 — Mon, 24 Apr 2023 08:59:54 GMT

Thanks, yes. I don't really mess with it when it's working ok. There was a very obvious speed drop last Thursday which prompted me to look at it, and try to reboot.

Thanks for your help.

Re: Line speed dropped to exactly 40Mbit

Karl-TalkTalk — Mon, 24 Apr 2023 09:02:00 GMT

No Problem 🙂

Karl